Patrick Weiss
Lahaina,HI
Summary
Dedicated server with a strong focus on exceptional customer service and guest engagement. Skilled in cash handling and team collaboration, committed to maintaining high satisfaction levels and resolving guest complaints effectively.
Overview
16
16
years of professional experience
Work History
Server
Maui Brewing
Lahaina, HI
11.2025 - Current
Bartender
Ritz-Carlton
Lahaina, HI
08.2015 - 10.2025
- Resolved guest complaints swiftly, maintaining high satisfaction levels and repeat business.
- Conducted regular training sessions on mixology trends and safety standards for staff development.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Pineapple Grill
Lahaina, HI
12.2012 - 08.2015
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Adapted quickly to high-pressure environments during peak service hours, maintaining efficiency.
- Familiarized with menu items to effectively communicate recommendations to guests.
- Supported team members by training new staff on operational procedures and service standards.
- Processed customer payments accurately using point-of-sale system, ensuring smooth transactions.
- Participated in regular team meetings to discuss improvements in service and workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Beach Attendant
Perdido Beach Service
Orange Beach, AL
05.2012 - 10.2012
- Ensured safety and cleanliness of beach areas for guest enjoyment.
- Assisted guests with equipment rentals, enhancing overall experience.
- Monitored weather conditions to maintain a safe environment for visitors.
- Coordinated beach setup and breakdown for special events and activities.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented efficient workflows to optimize equipment usage and resource allocation.
- Developed strategies to improve guest satisfaction through personalized services and support.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Led team in maintaining high standards of service delivery during peak seasons.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
Cashier
Jacks Grill, Copper Mountain
Copper Mountain, Co
05.2010 - 05.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Trained new staff on cash register operations and customer service protocols.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
Backcountry Brewery
Frisco, CO
05.2010 - 04.2011
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
Associate of Arts -
Western State College of Colorado
Gunnison, COSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Maui Brewing
11.2025 - Current
Bartender
Ritz-Carlton
08.2015 - 10.2025
Server
Pineapple Grill
12.2012 - 08.2015
Beach Attendant
Perdido Beach Service
05.2012 - 10.2012
Cashier
Jacks Grill, Copper Mountain
05.2010 - 05.2011
Server
Backcountry Brewery
05.2010 - 04.2011
Associate of Arts -
Western State College of Colorado