Patrick Wilson
Rensselaer,IN
Summary
Dynamic young professional with extensive experience at CityBus., excelling in customer service and meticulous attention to detail. Proven problem-solver, enhancing operational efficiency and fostering cross-operations collaboration. Recognized for improving ridership satisfaction and improving processes, that contribute to a better workplace.
Overview
18
18
years of professional experience
Work History
Interim Access Administrator
Greater Lafayette Public Transportation Corp.
11.2025 - Current
- Facilitated seamless office operations by managing daily administrative tasks with precision.
- Enhanced service effectiveness by coordinating public schedules and workforce management strategies.
- Boosted client satisfaction through efficient handling of customer service inquiries.
- Ensured compliance by facilitating interviews while adhering to ADA regulations.
- Streamlined departmental communication by collaborating closely with operators.
- Supported ADA recertification by updating personnel records and internal databases.
- Strengthened safety culture by organizing and updating operator uniform access.
- Improved organizational function by serving as a liaison between ACCESS and fixed routes.
Dispatcher
GLPTC
08.2025 - Current
- Coordinated dispatch operations to optimize route efficiency and reduce response times.
- Monitored communication systems, ensuring timely relay of information between drivers and management.
- Assisted in training new dispatch team members on software tools and operational protocols.
- Managed scheduling of vehicle assignments to meet client demands effectively.
- Contributed to safety compliance by adhering to transportation regulations and guidelines.
- Resolved logistical challenges through effective problem-solving and quick decision-making skills.
- Maintained accurate records of dispatch activities and incidents for reporting purposes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Bus Operator
GLPTC
06.2015 - 08.2025
- Operated buses safely, ensuring compliance with traffic regulations and company policies.
- Maintained accurate passenger counts, and incident documentation.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
Union Reporting Secretary
ATU 1741
08.2019 - 12.2020
- Took minutes for monthly union meetings.
- Collaborated with other union officers to develop strategies to best represent the members' interests.
- Assisted members in their dealings with company administrative leadership.
- Organized planning for contractual negotiations.
- Lead efforts to develop and use social media to more effectively communicate between members and their representatives.
Assistant Store Manager
Heartland Food Corp.
06.2008 - 2015
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational procedures.
- Analyzed sales data to develop strategies for improving inventory management and product placement.
- Collaborated with senior management to establish performance goals aligned with corporate objectives.
- Conducted regular audits of store processes to identify areas for improvement and efficiency gains.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty within the community.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Arts - Mass Communications
Saint Joseph's College
Rensselaer, IN01-2017
Skills
- Customer service
- Meticulous attention to detail
- Recordkeeping and file management
- Problem-solving
- Cross-functional collaboration
- Continuous process evaluation
Timeline
Interim Access Administrator
Greater Lafayette Public Transportation Corp.
11.2025 - Current
Dispatcher
GLPTC
08.2025 - Current
Union Reporting Secretary
ATU 1741
08.2019 - 12.2020
Bus Operator
GLPTC
06.2015 - 08.2025
Assistant Store Manager
Heartland Food Corp.
06.2008 - 2015
Bachelor of Arts - Mass Communications
Saint Joseph's College