Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Smith

Marietta,GA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

My next opportunity, seeking is position in a company where I can launch my career and continue to build a valuable skill sets.

Overview

6
6
years of professional experience

Work History

Operations Manager

LA Fitness
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Managed over 50 customer calls per day.' To clear-up delinquent accounts and renewals. Miss gross obtained in months of (Sep., Oct, and Nov)

ACCOUNT EXECUTIVE

Verizon
02.2022 - 02.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.

ACCOUNT EXECUTIVE

Yelp Inc
07.2021 - 01.2022
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Stayed current on company offerings and industry trends.
  • Met existing customers to review current services and expand sales opportunities.

LEASING CONSULTANT

07.2020 - 05.2021
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

LEASING AGENT

PATRICK SMITH
04.2018 - 05.2020
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.

Education

Bachelor of Science - Business Management

Prairie View A & M University
Prairie View, TX
05.2018

Skills

  • AWARDS
  • Health and Safety Compliance
  • Organizational Management
  • Customer Retention
  • Customer Service
  • Marketing
  • Business Planning
  • Goal Setting
  • Staff Training
  • Sales Background
  • Bookkeeping
  • MS Office Suite

Timeline

Operations Manager

LA Fitness
05.2023 - Current

ACCOUNT EXECUTIVE

Verizon
02.2022 - 02.2023

ACCOUNT EXECUTIVE

Yelp Inc
07.2021 - 01.2022

LEASING CONSULTANT

07.2020 - 05.2021

LEASING AGENT

PATRICK SMITH
04.2018 - 05.2020

Bachelor of Science - Business Management

Prairie View A & M University

Similar Profiles

CREATE PROFILE
Patrick Smith