Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrique Luna

Dallas,TX

Summary

Experienced Premises Technician with a positive and energetic approach to maintaining facilities. Proficient in diagnosing issues, replacing damaged parts, and conducting preventive maintenance. Adaptable and precise when working extended hours in challenging weather conditions. Eager to expand skill set and take on new challenges. Strengths lie in swiftly and accurately troubleshooting technical problems, while consistently delivering high-quality technical support to a large customer base on a daily basis. Known for being responsible, reliable, and self-motivated individual who takes initiative.

Overview

6
6
years of professional experience

Work History

Premise Technician

AT&T
05.2021 - Current
  • Maintained company vehicle and company equipment.
  • Read and deciphered graphs and blueprints.
  • Educated customers on how to use Internet service.
  • Installed and repaired Fiber and Copper service.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.

Customer Service Representative

Willis Watson Towers
07.2020 - 02.2021
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation

Assistant Manager

Whataburger
01.2019 - 07.2020
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Perform various financial activities such as cash handling, and deposit preparations
  • Resolve customer complaints regarding food service
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

RICHARDSON HIGH SCHOOL
Richardson, TX
06.2016

Skills

  • Customer service experience
  • Cable installation
  • Software configuration
  • Structured cabling

Timeline

Premise Technician

AT&T
05.2021 - Current

Customer Service Representative

Willis Watson Towers
07.2020 - 02.2021

Assistant Manager

Whataburger
01.2019 - 07.2020

High School Diploma -

RICHARDSON HIGH SCHOOL

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Patrique Luna