Patryce Harper
Columbus,GA
Summary
Seasoned General Manager with a track record of elevating guest experiences and boosting sales at Ivy Park. Excelled in staff training and development, adept at managing profit and loss. Known for exceptional customer service and management skills, successfully orchestrated engaging events, significantly enhancing customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Bread and Butter Llc
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Manager
Ivy Park
07.2021 - 10.2023
- General Operation Manager overseeing 37 employees in both the Front of the House and Kitchen
- Responsible for weekly employee schedules, meetings, payroll, daily server reports and deposits
- Mindful of labor costs and the initiative to cut any over labor loss
- Count and input inventory weekly for both front of house and kitchen
- To include both food, beverage and dry stock
- Able to keep a consistent budget and be aware of P&L on all orders and provider/vendors
- Schedule and provide entertainment for guests to include Bingo Night, Open Mic Night and Live Music with a proven increase in sales
Lead Server/Bartender
J. Alexander's Restaurant
02.2015 - 03.2020
- Exceeded not only in sales but customer services as expected for guests
- Responsible for opening and closing the restaurant to include server, bartender and cash drawer deposits and reports
- Consistently did job duties properly and effectively
- Always received excellent reviews from not only higher management but repeated guests
Server/Bartender/Trainer
Seasons 52, Brio, O' Charley's
02.2003 - 03.2015
- Served guests in a timely manner with exceptional customer service
- Responsible for cleanliness, stocking and all expected sidework
- Oversaw cash banks for servers and assisted in the training of new server employees
- Insured inventory was counted and accurate, while being mindful of food cost versus waste
Home CSR Agent
Bank of America
08.2010 - 04.2011
- Provided proper customer service to bank account holders
- Responsible for handling and investigating customers complaints or concerns
- Walked new customer accounts through the process of setting up their proper banking account needs
Administrative Clerk
USMC
09.1993 - 12.2000
- Responsible for handling and maintaining the department budget
- In charge of both weekly and monthly inventory and ordering needed materials
- Oversaw, maintained and monitored 12 department accounts
Education
Some College (No Degree) - Healthcare Management
University of Phoenix
Tempe, AZSkills
- Multi-line Phone Systems
- Customer Service
- Restaurant Experience
- Management
- Job Performance
- Employee development
- Customer experiences
- Staffing
- Staff training
- Training and development
- Profit and loss
- Data entry
- Call center experience
Military Service
United States Marine Corps, E5, 09/93, 12/00
References
References available upon request.
Education
true
Timeline
Customer Service Representative
Bread and Butter Llc
02.2025 - Current
General Manager
Ivy Park
07.2021 - 10.2023
Lead Server/Bartender
J. Alexander's Restaurant
02.2015 - 03.2020
Home CSR Agent
Bank of America
08.2010 - 04.2011
Server/Bartender/Trainer
Seasons 52, Brio, O' Charley's
02.2003 - 03.2015
Administrative Clerk
USMC
09.1993 - 12.2000
Some College (No Degree) - Healthcare Management
University of Phoenix