Patrycja Potocka
Robbinsville
Summary
Dynamic Executive Administrative Assistant with a proven track record at Monarch Title Agency, excelling in project coordination and calendar management. Adept at maintaining confidentiality and facilitating meetings, I effectively tackled high-priority issues while enhancing communication across departments. Recognized for my leadership and organizational skills, I consistently deliver results that drive efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Monarch Title Agency
Hamilton
11.2021 - Current
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Coordinated meeting and work schedules for staff teams and executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Patient Financial Services Representative
Atlantic Health System
Morristown
04.2017 - 11.2021
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Worked closely with the accounting department to ensure proper posting of payments into the system.
- Maintained accurate records of all financial transactions.
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
Office Administrative Assistant
Maplewood Town Hall
Maplewood
03.2016 - 04.2017
- Provided administrative support to multiple departments within the organization.
- Updated contact lists regularly with current employee information.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Maintained confidentiality of sensitive data in accordance with company policies.
Sales Associate
Inspirations Clothing Store
Union
04.2014 - 03.2016
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
Manager
Pizza Hut
Linden
04.2009 - 04.2014
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Criminal Justice
Berkeley College
Woodbridge, NJ06-2016
Skills
- Calendar management
- Document preparation
- Project coordination
- Confidential record management
- Meeting facilitation
- Travel arrangements
Languages
Polish
Native/ Bilingual
Certification
- Notary Public
Timeline
Executive Administrative Assistant
Monarch Title Agency
11.2021 - Current
Patient Financial Services Representative
Atlantic Health System
04.2017 - 11.2021
Office Administrative Assistant
Maplewood Town Hall
03.2016 - 04.2017
Sales Associate
Inspirations Clothing Store
04.2014 - 03.2016
Manager
Pizza Hut
04.2009 - 04.2014
Bachelor of Science - Criminal Justice
Berkeley College