Patsy Douglas
Douglasville,GA
Summary
Dedicated Customer Service Representative with extensive experience enhancing customer satisfaction and managing inventory. Proven ability to collaborate with teams and improve workplace productivity through effective communication and attention to detail.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Delta Airlines
Atlanta, Georgia
02.1995 - Current
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Coordinated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Collaborated with team members to create a more productive workplace.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Oversaw inventory and supplies to support continuous operations.
Education
Cosmetologist - Master Degree
Ed Reid Beauty College
Evergreen, AL03-1989
Skills
- Customer engagement and service
- Customer needs assessment
- Baggage handling
- Product knowledge
- Conflict resolution
- Service optimization
- Relationship management
- Quality assurance
- Effective communication
- Brand representation
Affiliations
- traveling ,gardening,reading,bowling
Accomplishments
- military
Timeline
Customer Service Representative
Delta Airlines
02.1995 - Current
Cosmetologist - Master Degree
Ed Reid Beauty College