Patsy KOONCE

• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.

Cleaned customer contents from fires, water loss, mold loss, cat 1,2,3,

• Streamlined communication between team members, fostering a collaborative environment for project success.
• Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
• Mentored new Teen Tech Members, providing guidance on program goals and expectations.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
• Reduced costs with thorough budget analysis and strategic financial planning.
• Enhanced employee retention, providing ongoing training and development opportunities.
• Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
• Fostered a positive work environment to improve team morale and productivity levels.
• Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
• Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.