Patsy Matthews
Memphis,TN
Summary
Adaptable professional with a solid background in legal support roles. Known for delivering discreet handling of confidential information and strong soft skill coaching, ready to contribute to team success and client retention.
Overview
26
26
years of professional experience
Work History
Legal Receptionist
Woodard Litigation & Mediation
Memphis, Tennessee
12.2025 - Current
- Greeted clients and visitors with professionalism and courtesy.
- Managed incoming calls and directed them to appropriate staff.
- Organized and maintained filing system for legal documents and records, ensuring easy access and retrieval.
- Processed incoming mail and distributed it to relevant departments.
- Coordinated attorney calendars to facilitate timely submission of court filings and minimize scheduling conflicts.
- Ensured accurate reproduction of legal documents and correspondence to support efficient office operations.
- Handled confidential information with discretion and integrity.
- Assisted clients during home visits and accompanied them to court sessions, providing support and guidance.
Legal Administrative Assistant
Mccullough Law Firm
Memphis, Tennessee
02.2025 - 12.2025
- Coordinated scheduling and calendar management for legal professionals, ensuring timely appointments and efficient time use.
- Greeted clients and managed phone communications, facilitating effective client interactions for multiple attorneys.
- Maintained filing systems for efficient organization of client records and documents.
- Assisted in billing processes by preparing invoices and tracking payments from clients.
- Facilitated correspondence between attorneys and clients for active cases, enhancing communication flow and case management.
- Coordinated information sharing between attorney and outside counsel to support ongoing case management.
- Inventoried and managed office supplies to keep team efficient and on-task.
- Managed daily operations by opening and closing the office.
Customer Service Representative
AT&T
Memphis, Tennessee
08.2000 - 12.2008
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of satisfaction.
- Assisted customers with billing inquiries and service issues, ensuring timely resolution and clear communication.
- Resolved technical problems for mobile and internet services.
- Educated customers on product features and service options.
- Processed orders and changes to customer accounts, enhancing overall customer experience.
- Trained new staff on customer service protocols and tools.
Education
Some College (No Degree) - Business Administration
Bellhaven College
Memphis, TNSome College (No Degree) -
University of Memphis
Memphis, TNSkills
- Document management
- Confidential communication
- Client relationship management
- Project management
- Professional demeanor
- Leadership transition training
- Soft skill coaching for internal customer retention
Affiliations
Home schooling parent 2010-2023
Timeline
Legal Receptionist
Woodard Litigation & Mediation
12.2025 - Current
Legal Administrative Assistant
Mccullough Law Firm
02.2025 - 12.2025
Customer Service Representative
AT&T
08.2000 - 12.2008
Some College (No Degree) - Business Administration
Bellhaven College
Some College (No Degree) -
University of Memphis