Summary
Overview
Work History
Skills
Timeline
Generic

Patti Hamill

San Antonio,Texas

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

23
23
years of professional experience

Work History

Supervisor

Conduent
San Antonio, Texas
07.2009 - Current
  • Monitor floor, take escalated calls, help customer reps with training
  • Supervise CSRs in a call center that handle TANF, Food Stamps, Child Support and Unemployment benefits for multiple states that use a debit card
  • Intake calls if the center is busy and needs assistants with handling the calls that are coming in at the time

Lead CSR

MMC Group, L.P. / ACS Computer Solutions
San Antonio, Texas
03.2009 - 07.2009
  • Monitor floor, take escalated calls, help customer with website, training
  • Supervise CSRs in a call center that handle TANF, Food Stamps, Child Support and Unemployment benefits for multiple states that use a debit card
  • Intake calls if the center is busy and needs assistants with handling the calls that are coming in at the time
  • Help clients with website issues

Billing/USAC Administrator

Koxlien Commnications
San Antonio, Texas
02.2007 - 01.2009
  • Pre-sales, contracts, proposals to potential customers, administrative, customer service, billing, helped with filing with PUC in different states, travel arrangements for sales team, helped customers with filing of their government paperwork

Customer Service Supervisor

Princess Professional Spa & Services
San Antonio, Texas
08.2006 - 02.2007
  • Manage customer service reps, store front
  • Help with incoming calls by placing orders, evaluations, help put processes into place to provide structure to the department

Asst to VP Provisioning

Novatel Ltd
San Antonio, Texas
10.2004 - 04.2006
  • Place provisioning order, schedule date for turn-up, set-up VoIP testing, following up on completions of orders, verify bills, sent rates out to customers

Supervisor

Metro One Communications
San Antonio, Texas
07.2001 - 10.2004
  • I supervise operators in a call center that handle Directory Assistant calls for cellular phones
  • I have to monitor them every two weeks, take care of attendance, and disciplinary actions
  • I have to take calls if the center is busy and needs assistants with handling the calls that are coming in at the time

Skills

  • Strategic Planning
  • Data Analytics
  • Inventory Control
  • Staff Management
  • Business Development
  • Schedule development

Timeline

Supervisor

Conduent
07.2009 - Current

Lead CSR

MMC Group, L.P. / ACS Computer Solutions
03.2009 - 07.2009

Billing/USAC Administrator

Koxlien Commnications
02.2007 - 01.2009

Customer Service Supervisor

Princess Professional Spa & Services
08.2006 - 02.2007

Asst to VP Provisioning

Novatel Ltd
10.2004 - 04.2006

Supervisor

Metro One Communications
07.2001 - 10.2004

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Patti Hamill