Patti Kerr
Orlando,FL
Summary
Seeking a reputable company for professional growth, leveraging experience, accomplishments, and proficiency to benefit the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transient Reservation Coordinator
Kessler Collection
04.2022 - Current
- Load new reservations as communicated by the corporate Business and Leisure Transient and Revenue Management teams
- Complete all requested reservation updates, including but not limited to securing credit card payment via Sertifi, direct bill routing, blocking rooms, and VIP status
- Be familiar with consortia program inclusions
- Work with hotel Front Desk and Concierge teams to arrange amenities for VIP guests
- Supply availability, pricing information and booking instructions to travel agents and consortias
- Handle gift certificate reservation requests, tracking their redemption
- Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking telephone reservations, entering data, cancellations and data management
- Monitor reservations made and deposited due dates
- Become familiar with wholesalers and consortias and their inclusions and procedures
- Provide timely communication and follow-up with constituents, including but not limited to callers, guests, hotel operations and travel agents
- Complete special projects as assigned by supervisor in a timely manner
- Respond to guests' questions and concerns, adjust errors and solve problems
- Promptly follow up with guests and callers accordingly using the L.E.A.D.E.R
- Standards
Front Office Receptionist/ Medical Records
AdventHealth at Celebration
04.2018 - 12.2021
- Greets patients and visitors over the phone and in person
- Answers the telephone in a polite manner and maintains professionalism
- Registers new patients and updates existing demographics by collecting detailed information including personal and financial information
- Schedule patients, check patients in and out for their office visits
- Facilitates patient flow by notifying the provider of patients' arrival and communicating with patients and clinical staff
- Coordinating referral appointments, drop claims, collect co-pays and other payments for services
- Prepares medical records and creates invoices
- Fax and mail medical records
- Collects, sorts and distributes inter-office mails
- Scan medical records to patient's charts
- Performs insurance pre-authorizations eligibility and insurance check and much more
Project/ Group Reservations Coordinator
Hilton Orlando Buena Vista Palace Resort
03.2010 - 03.2018
- Execute a variety of Hotel Agreements and bylines per contract for Conventional Events, wedding parties, family reunions, birthdays, etc
- Coordinate leisure reservations, VIP bookings and vacation itineraries for large companies
- Input rooming-lists, create various Reports and manipulate Excel Documents in a timely manner
- Performs large deposit transfers to house accounts to and from customer reservations
- Duties also includes assisting front desk with check-in, check-outs and bill settlements
- Responsible for training and mentoring new hires
Convention Services Coordinator/Manager Assistant
Caribe Royale
01.2004 - 02.2009
- Responsible for Accounts Payable & Receivable adjustments
- Created numerous reports in word and excel documents with pertinent group information for conferences
- Coordinated with event planners on large group events such as banquets, weddings, etc
- Generate new customer accounts and ensure all event agreements are accurate and in place
- Assisted with Site Visits for new bookings showing convention spaces and meeting specs
- Responsible for training and mentoring new hires
Education
Diploma -
Franklin Career Institute
Hempstead, NY04.2000
High School -
Jamaica H.S
Jamaica, NY06.1994
Skills
- Phone etiquette
- Customer Service
- Organizational Skills
- Management Experience
- Leadership Experience
- Project Coordination
- Supervising Experience
- Medical office experience
- Scheduling and calendar management
- MS Office Suite
Certification
- BLS Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Transient Reservation Coordinator
Kessler Collection
04.2022 - Current
Front Office Receptionist/ Medical Records
AdventHealth at Celebration
04.2018 - 12.2021
Project/ Group Reservations Coordinator
Hilton Orlando Buena Vista Palace Resort
03.2010 - 03.2018
Convention Services Coordinator/Manager Assistant
Caribe Royale
01.2004 - 02.2009
Diploma -
Franklin Career Institute
High School -
Jamaica H.S
- BLS Certification
- CPR Certification
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