Patti Staudt
Madison,OH
Summary
Dynamic professional with extensive experience in customer service and team leadership at AAFES. Proven ability to enhance customer satisfaction through effective issue resolution and training. Skilled in cash handling and point of sale operations, consistently achieving high performance standards while fostering a collaborative team environment.
Overview
25
25
years of professional experience
Work History
Lead Cashier
Bluestone Perennials
03.2021 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Executed sales and managed refunds with accuracy.
Security Shift Supervisor
Z-Secure
01.2011 - 11.2020
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
Reorder Supervisor
AAFES
01.2000 - 11.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized team performance through precise workflow implementation.
Jewelry Counter Supervisor
AAFES
01.2000 - 11.2010
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coached team members to deliver exceptional customer service, leading to repeat business and positive reviews.
- Developed new wholesale and retail customers through direct advertising and promotional campaigns.
- Collaborated with management to develop and implement strategies for improving overall counter performance.
Education
Associate Of Applied Science - AA Degree/ Nursing
06.1999
Licensed Practical Nursing Degree
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Manager support
- Cash handling
- Cashier training
- Workplace safety
- Issue resolution
- Dependability
- Cash drawer reconciliation
- Upselling strategies
- Visual merchandising
- Opening and closing procedures
- Deposit preparation
- Credit and cash transactions
- Customer service
- Inventory management
- Loss prevention
- Attention to detail
- Multitasking and organization
- Merchandise stocking
Timeline
Lead Cashier - Bluestone Perennials
03.2021 - Current
Security Shift Supervisor - Z-Secure
01.2011 - 11.2020
Reorder Supervisor - AAFES
01.2000 - 11.2010
Jewelry Counter Supervisor - AAFES
01.2000 - 11.2010
North Seattle Community College - Associate Of Applied Science, AA Degree/ Nursing
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