Patti Vollmer
1402 Langshire Dr.
Summary
Accomplished professional with a proven track record in customer/client relations and problem-solving, honed across roles from Receptionist at SpiriTrust Lutheran to Elementary School Teacher.
Overview
24
24
years of professional experience
Work History
Receptionist
SpiriTrust Lutheran
York, PA
09.2000 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Types letters, reports, memos, and other correspondence as requested; utilizes word processing to prepared documents as appropriate.
- Opens and sorts incoming mail;assures delivery to proper individuals or departments; processes outgoing mail.
- Schedules availability of meeting rooms.
Caregiver
N/A
York, PA
11.2014 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- This was my mother I was taking care of who had Parkinson's.
Membership Advisor
YMCA Of Central Maryland
Ellicott City, MD
06.2008 - 11.2014
- Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
- Delivered memorable experiences during facility tours that led to increased membership signups.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Assisted in marketing initiatives for driving new memberships, including promotional events and special offers.
- Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
- Maintained membership database, ensuring that all information was current and accurate.
Elementary School Teacher
Baltimore County Public Schools
Baltimore, MD
09.2000 - 06.2008
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
Education
Bachelor of Arts - Elementary Education
Millersville University of Pennsylvania
Millersville, PA12.1992
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Customer/Client relations
Verbal and written communication
Scheduling
Data inputting
Mail handling
Professional Demeanor
Basic accounting
Problem-Solving
Affiliations
- 2021- presently -President of the Optimist Club of York County
Timeline
Caregiver
N/A
11.2014 - 01.2020
Membership Advisor
YMCA Of Central Maryland
06.2008 - 11.2014
Receptionist
SpiriTrust Lutheran
09.2000 - Current
Elementary School Teacher
Baltimore County Public Schools
09.2000 - 06.2008
Bachelor of Arts - Elementary Education
Millersville University of Pennsylvania