Patti Ann Hill
Aramark
FORTWORTH,TX
1
Certification
20
years of professional experience
Results-oriented General Manager specializing in P&L oversight, team leadership, and process improvement. Delivered cost control and enhanced service consistency while fostering strong client and vendor relationships. Managed budgets and staff development in Student Nutrition, driving customer satisfaction, operational efficiency, and profitable growth.
Work History
General Manager
2 Years 3 Months- Managed P&L performance, controlling costs while improving budget adherence and margin stability.
- Directed daily operations, ensuring consistent service delivery and compliance with company standards.
- Led hiring, coaching, and performance reviews for multidisciplinary service teams.
- Built client relationships, addressing concerns and aligning service execution with contract expectations.
- Streamlined scheduling, labor allocation, and workflow planning to support operational efficiency.
- Oversaw inventory controls, vendor coordination, and supply ordering to prevent service disruptions.
- Implemented safety and sanitation procedures, reinforcing regulatory compliance across all locations.
- Drove process improvements that increased service consistency, staff accountability, and customer satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Director of Food and Nutrition Services
4 Years 2 Months- Directed foodservice operations, aligning nutrition standards with quality, safety, and patient satisfaction goals.
- Managed budgets, controlling labor, procurement, and supply costs while maintaining service levels.
- Oversaw menu planning and diet order accuracy for diverse therapeutic nutrition needs.
- Ensured compliance with sanitation, food safety, and regulatory requirements across service areas.
- Monitored inventory, ordering, and equipment utilization to maintain efficient daily operations.
- Expanded catering services to include off-site events, generating additional revenue streams for the organization.
- Maintained compliance with regulatory requirements by staying current on industry standards and best practices.
- Oversaw inventory management processes, reducing spoilage rates while maintaining adequate stock levels for daily operations.
Assistant Food Service Director
5 Years 10 Months- Directed daily food service operations, ensuring consistent meal quality and service standards
- Supervised scheduling, training, and performance feedback for kitchen and service staff
- Monitored food safety, sanitation, and regulatory compliance across service areas
- Managed inventory controls, ordering processes, and waste reduction initiatives
- Coordinated menu execution with culinary teams, diet requirements, and production plans
- Worked with qualified chef to diversify menu with new offerings.
- Supervised daily operations effectively by delegating tasks appropriately among team members based on skill level and workload capacity.
Area Supervisor
4 Years- Supervised daily service operations across assigned areas, ensuring consistent quality and customer satisfaction.
- Trained frontline staff on safety procedures, sanitation standards, and service expectations.
- Coordinated schedules, workload distribution, and shift coverage to maintain efficient operations.
- Monitored compliance with company policies, food safety requirements, and regulatory standards.
- Inspected equipment, facilities, and service areas to support readiness and cleanliness.
- Resolved staffing and service issues quickly to minimize disruption and maintain workflow.
- Reviewed inventory levels and supply needs to support uninterrupted service delivery.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Kitchen Manager
3 Years 7 Months- Managed daily kitchen operations, ensuring compliance with school nutrition standards and sanitation requirements.
- Supervised food preparation, serving, and storage processes to maintain consistent meal quality.
- Coordinated staff schedules, assignments, and workflow to support efficient cafeteria service.
- Monitored inventory levels, ordered supplies, and reduced shortages through careful stock control.
- Trained kitchen staff on safety procedures, equipment use, and food handling practices.
- Inspected equipment and work areas to uphold cleanliness, safety, and operational readiness.
- Resolved kitchen issues promptly, maintaining smooth operations and service continuity.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Education
Bachelor of Science - Business Administration
Skills
Operations management
Inventory control
Operational management
Performance improvements
Operations oversight
Risk management
Marketing
Training and coaching
Staff development
Customer relations
Customer service
Vendor relationships
Leadership and team building
Performance management
Time management
Relationship building
Certification
Serve Safe Food Management Certificate
Allertrain Food Allergy certification
Timeline
General Manager
Aramark
07.2024 - 10.2026Read More
Director of Food and Nutrition Services
Aramark
05.2020 - 07.2024Read More
Assistant Food Service Director
Aramark
07.2014 - 05.2020Read More
Area Supervisor
Aramark
07.2010 - 07.2014Read More
Kitchen Manager
Crowley Independent School District
12.2006 - 07.2010Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
Read More