Patty Christie
Keller Williams Domain
Warren,OR
4
years of professional experience
Reliable and punctual Customer Service/Sales Associate and Retail Manager who possesses an excellent work ethic with more than two years in a call center position and 15 years’ experience in retail. Areas of expertise include cash management, training, scheduling, merchandising and exceptional customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Opened and closed the store which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Maintained visually appealing and effective displays for the entire store.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept the showroom clean and maintained neat orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Balanced the needs of multiple customers simultaneously in a fast-paced environment.
- Recruited, hired, developed and retained retail talent for the company.
- Processed shipments and maintained organized stock shelves.
Lead Call Cordinator / Assistant MCA-Controller
4 Years- Kept an organized workspace while multitasking phone lines and administrative tasks simultaneously.
- Developed strong relationships with colleagues across departments, facilitating collaboration and problem-solving efforts.
- Contributed positively toward monthly performance goals while working independently or as part of a team effort.
- Collaborated closely with team members, fostering a positive work environment that resulted in increased employee morale.
- Reduced customer frustrations by quickly identifying problems and escalating them appropriately when necessary.
- Managed payroll data entry and processing for over 200 agents to comply with predetermined company guidelines.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed incoming inquiries through phone and email, providing timely responses to enhance customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
- Accounting And Finance
Skills
Employee scheduling
Store Planning and design
Cash handling accuracy
Loss prevention
Banking and financial services background
Organized
Time management
Detail-oriented
Excellent multi-tasker
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Customer service
Attention to detail
Flexible and adaptable
Dependable and responsible
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Timeline
Lead Call Cordinator / Assistant MCA-Controller
Keller Williams Domain
06.2022 - CurrentRead More
Macomb Community College
from Accounting And Finance
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