Patricia Cortese
Charleston,South Carolina
Summary
Proven track record in enhancing billing accuracy and customer satisfaction at Bulldog Highway Express, adept in accounts receivable management and showcasing exceptional problem-solving abilities. Leveraged billing software expertise and precision to streamline invoice processes, significantly improving operational efficiency. Cultivated strong client and team relationships, driving increased business opportunities and collaboration.
Overview
20
20
years of professional experience
Work History
Billing Assistant
Bulldog Highway Express
Charleston, SC
08.2018 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
Truck Dispatcher
Sealane Express
Charleston, SC
04.2016 - 05.2018
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
Import Coordinator
Port Watch Logistics
Charleston, SC
06.2013 - 09.2015
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
Transportation Supervisor
Mikasa
Charleston, SC
09.2010 - 10.2013
- Managed routing, driver supervision and DOT compliance.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
Export Coordinator
Yellow Global
Charleston, SC
08.2005 - 09.2011
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Prepared and assembled documents to facilitate exports.
Export Specialist
Roger’s and Brown
Charleston, SC
07.2004 - 08.2005
- Developed comprehensive training materials for new hires, improving employee onboarding process.
- Maintained up-to-date knowledge of industry best practices, ensuring continuous improvement in export processes.
- Optimized inventory levels by forecasting demand accurately based on historical data analysis.
- Negotiated favorable shipping rates, resulting in significant cost savings for the company.
- Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
- Reduced shipment delays through meticulous documentation and proactive communication with carriers.
Education
High School Diploma -
Poland Seminary High School
Poland, OH06.1981
Skills
- Tracking spreadsheets
- Accounts receivable experience
- Accounts receivable management
- Payment tracking
- Detail-Oriented Execution
- Billing Software Knowledge
- Invoice Processing
Timeline
Billing Assistant
Bulldog Highway Express
08.2018 - Current
Truck Dispatcher
Sealane Express
04.2016 - 05.2018
Import Coordinator
Port Watch Logistics
06.2013 - 09.2015
Transportation Supervisor
Mikasa
09.2010 - 10.2013
Export Coordinator
Yellow Global
08.2005 - 09.2011
Export Specialist
Roger’s and Brown
07.2004 - 08.2005
High School Diploma -
Poland Seminary High School