Patty Gloyd

Responsibilities and Duties:

• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Represented and promoted company at conferences and industry events.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Built relationships with customers and community to establish long-term business growth.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Signatory on CDAs
• SIP (Site Investigator Platform) creation and maintenance for all sites and investigators
• SIP training and implementation for all new study staff
• Managed feasibility team to attain company goals for continued growth
• Completion of feasibility questionnaires
• Follow-up on FQs to insure PSV/SQV
• Schedule, attend and lead PSV/SQV
• Completion of requested PSV/SQV documents as requested
• Follow-up on PSV/SQV to insure site selection
• Entering and maintaining opportunities into ATOM and Trello
• Completion of regulatory documents and other documents related to study start-up
• Completion of IRB submissions and assist with IRB renewals as needed
• Completion and renewal of FWA (Federal Wide Assurance) as needed
• Completion of initial IBC application.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Completion of feasibility questionnaires
• Follow-up on FQs to insure PSV/SQV
• Schedule, attend and lead PSV/SQV
• Completion of requested PSV/SQV documents as requested
• Follow-up on PSV/SQV to insure site selection
• Entering and maintaining opportunities into ATOM and Trello
• Completion of regulatory documents and other documents related to study start-up
• Completion of IRB submissions and assist with IRB renewals as needed

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Completion of feasibility questionnaires
• Follow-up on FQs to insure PSV/SQV
• Schedule, attend and lead PSV/SQV
• Completion of requested PSV/SQV documents as requested
• Follow-up on PSV/SQV to insure site selection

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Completion of feasibility questionnaires
• Follow-up on FQs to insure PSV/SQV
• Schedule, attend and lead PSV/SQV
• Completion of requested PSV/SQV documents as requested
• Follow-up on PSV/SQV to insure site selection

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, and emails
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.