Patty Spencer
Woodbury,TN
Summary
Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
22
22
years of professional experience
Work History
Owner/Operator of Business
Patty's Embroidery
03.2020 - Current
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Offered strong customer service skills
- Provided prompt, reliable service ensuring each customer received their order in a timely fashion.
Claims Adjuster
State Farm Mutual Automobile Insurance Company
11.2021 - 06.2023
- Calculated and delivered compensation for expenses of Insured drivers and property damages
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and any correspondence regarding their claim and or policy.
Pottery Barn Furniture Associate
Williams-Sonoma, Inc.
07.2022 - 11.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Event Planner
Short Mountain Distillery
07.2018 - 05.2020
- Managed event logistics and operations, including support staff
- Multitasking vendor services and volunteers
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
- Interfaced with customers to resolve problems in a timely manner.
Owner/Hair Stylist
Patty Whack Salon
03.2002 - 04.2020
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the salon and equipment
- Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customers
- Taught new hair stylists how to cut hair at the same rate and efficiency as expected, resulting in improved customer satisfaction.
Bond Agent
AAAA Bonding
07.2015 - 05.2019
- Maintained punctual response time on all calls, texts, and emails
- Conducted thorough risk assessments for potential clients, minimizing company exposure to financial losses.
- Efficiently managed a high volume of bond applications simultaneously while maintaining accuracy and attention to detail.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Boro Barber Academy
Murfreesboro, TNRiverdale High School
Murfreesboro, TNSkills
- Customer service
- Communication skills
- Time management
- Documentation review
- Leadership
- Guest services
- Sales
- Marketing
- Small business operations
Timeline
Pottery Barn Furniture Associate
Williams-Sonoma, Inc.
07.2022 - 11.2022
Claims Adjuster
State Farm Mutual Automobile Insurance Company
11.2021 - 06.2023
Owner/Operator of Business
Patty's Embroidery
03.2020 - Current
Event Planner
Short Mountain Distillery
07.2018 - 05.2020
Bond Agent
AAAA Bonding
07.2015 - 05.2019
Owner/Hair Stylist
Patty Whack Salon
03.2002 - 04.2020
Boro Barber Academy
Riverdale High School
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