Overview
Work History
Education
Skills
References
Timeline
Generic

Patty Stephens

Chesterfield,IN

Overview

30
30
years of professional experience

Work History

Lead Teller

PNC Bank
Anderson, IN
05.1995 - Current
  • Supervised daily operations of teller line and ensured compliance with policies.
  • Trained new tellers on systems and customer service techniques.
  • Managed cash handling procedures to maintain accurate drawer balances.
  • Monitored transaction activity to prevent fraud and ensure security measures.
  • Collaborated with branch staff to achieve operational goals and customer satisfaction.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Tracked inventory levels of supplies necessary for daily operations.
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.

Education

High School Diploma -

Madison Heights
Anderson, IN
05-1983

Skills

  • Cash handling
  • Fraud detection
  • Customer transaction processing
  • Regulatory compliance
  • Teller training
  • Customer relationship management

References

References available upon request.

Timeline

Lead Teller

PNC Bank
05.1995 - Current

High School Diploma -

Madison Heights

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Patty Stephens