Patty Stephens
Chesterfield,IN
Overview
30
30
years of professional experience
Work History
Lead Teller
PNC Bank
Anderson, IN
05.1995 - Current
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained new tellers on systems and customer service techniques.
- Managed cash handling procedures to maintain accurate drawer balances.
- Monitored transaction activity to prevent fraud and ensure security measures.
- Collaborated with branch staff to achieve operational goals and customer satisfaction.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Conducted regular audits of operational processes to identify areas for improvement.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
Education
High School Diploma -
Madison Heights
Anderson, IN05-1983
Skills
- Cash handling
- Fraud detection
- Customer transaction processing
- Regulatory compliance
- Teller training
- Customer relationship management
References
References available upon request.
Timeline
Lead Teller
PNC Bank
05.1995 - Current
High School Diploma -
Madison Heights