Paul Aguilard
Orlando
Summary
Dynamic professional with a strong background in customer service and patient care. Expertise in fostering welcoming environments and enhancing guest experiences through effective communication and efficient service delivery.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Server
Applebee's/Holiday Inn Rewsort
Lake Buena Vista
2023.01 - Current
- Delivered exceptional customer service, ensuring guest satisfaction in fast-paced dining environments.
- Greeted guests promptly, fostering a welcoming atmosphere that encouraged repeat visits.
- Explained menu items clearly, improving guest engagement and enhancing dining experience.
- Took drink and food orders efficiently to ensure timely delivery.
Merchandise Cast Member; Food & Beverage Cast Member
The Walt Disney Company
Lake Buena Vista
2022.11 - Current
- Delivered guest service in diverse hospitality settings, enhancing guest satisfaction through personalized interactions.
- Managed transactions using POS system, ensuring accuracy in records and facilitating smooth sales processes.
- Assisted cast members by addressing issues and providing support, contributing to a cohesive team environment.
Patient Care Technician
Slidell Memorial Hospital
Slidell
2020.12 - 2022.11
- monitored vital signs, assisted with patient hygiene, and fed patients in the cardiology unit.
- Assisted nurses with patient care and daily living activities.
- Monitored vital signs and documented changes in patient condition.
- Maintained cleanliness and organization of patient care areas.
Retail Sales Associate
Braswell Pharmacy
Covington
2021.10 - 2022.10
- Executed patient check-outs efficiently using POS system and cash register, ensuring accurate transactions.
- Managed daily inventory by checking in orders from log and order sheets to maintain stock levels.
- Organized and filed patient prescriptions alphabetically upon completion to streamline retrieval process.
Shift Supervisor
WALGREENS
Mandeville
2013.10 - 2020.11
- Supervised daily operations and staff performance, enhancing service delivery in a busy retail environment.
- Managed daily store activities, ensuring accurate cash management and smooth front and back operations.
- Coordinated inventory management and restocking processes, maintaining optimal product availability for customers.
- Trained new employees on company policies and customer service standards.
Department Manager
JCPENNEY
Hammond
2008.02 - 2013.10
- Oversaw daily operations, ensuring store functionality and customer satisfaction.
- Coordinated with departments to optimize operational flow across multiple teams.
- Monitored sales performance and adjusted strategies.
- Developed and implemented merchandising strategies that enhanced customer engagement.
Retail Supervisor
RITE AID CORP / ECKARD DRUGS
Gretna
1995.05 - 2008.02
- Oversaw daily store operations, driving efficiency and maintaining profitability.
- Delivered exceptional customer service, fostering increased customer satisfaction.
- Managed cash handling processes to maintain accuracy and security.
- Managed floor stock and inventory, ensuring optimal product availability.
Waiter/Server
Tony Mandina's Italian Restaurant
Gretna
2000.02 - 2007.09
- Took food and drink orders promptly, contributing to efficient service and enhancing overall dining experience.
- Delivered food and beverages to tables without delay, enhancing guest satisfaction.
- Provided exceptional guest service, addressing needs and inquiries effectively.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere that encouraged repeat visits.
- Handled cash transactions accurately, ensuring financial integrity and building trust with customers.
Education
Certificate of Completion - Business Management, Medical Assistant, Certified Patient Care Technician, Certified Nursing Assistant
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Hammond, LA2020-12
Certificate Of Completion - Medical Assistant/Nursing Assistant
GRETNA CAREER COLLEGE
Gretna, LA2003-10
High school diploma or GED - Basic
L W HIGGINS HIGH SCHOOL
Marrero, LA1995-05
Skills
- Table service
- Table service techniques
- Customer service and relations
- Hospitality and guest services
- Customer engagement
- Order management
- Point-of-sale operations
- Payment processing
- Inventory management
- Food safety knowledge
- Team collaboration
- Menu knowledge
Certification
- State Tested Nursing Assistant, CNA, 10/02, 12/24
- Louisiana State Certified Nursing Assistant
- Basic Life Support (BLS), 07/20, 07/24
- CPR and AED certified
Languages
English, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Applebee's/Holiday Inn Rewsort
2023.01 - Current
Merchandise Cast Member; Food & Beverage Cast Member
The Walt Disney Company
2022.11 - Current
Retail Sales Associate
Braswell Pharmacy
2021.10 - 2022.10
Patient Care Technician
Slidell Memorial Hospital
2020.12 - 2022.11
Shift Supervisor
WALGREENS
2013.10 - 2020.11
Department Manager
JCPENNEY
2008.02 - 2013.10
Waiter/Server
Tony Mandina's Italian Restaurant
2000.02 - 2007.09
Retail Supervisor
RITE AID CORP / ECKARD DRUGS
1995.05 - 2008.02
Certificate of Completion - Business Management, Medical Assistant, Certified Patient Care Technician, Certified Nursing Assistant
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Certificate Of Completion - Medical Assistant/Nursing Assistant
GRETNA CAREER COLLEGE
High school diploma or GED - Basic
L W HIGGINS HIGH SCHOOL