Paul Alihonou
Woodbury,MN
Summary
Experienced in technical support and system administration, I significantly enhanced IT efficiency at Graco with an 85% resolution rate on technical issues. With 6 years of delivering exceptional service, I successfully reduced stock discrepancies at Home Depot. My expertise in hardware and software troubleshooting, coupled with strong problem-solving skills, drives operational excellence and fosters effective team collaboration. Possessing CompTIA A+ certification, I bring a proven track record of delivering measurable results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Information Systems Support Intern
Graco
04.2024 - Current
- Provided technical support for 20-30 hardware and software issues weekly, achieving an 85% resolution rate.
- Assisted in managing user accounts and permissions for a network of 50+ users, ensuring timely updates and security compliance.
- Handled 20+ daily inquiries via phone and email with an average response and resolution time of under 30 minutes, maintaining positive user feedback.
- Installed and configured 10+ software applications, ensuring compatibility and functionality across platforms.
- Created and updated documentation for 25+ troubleshooting procedures and system configurations, improving team efficiency.
Sales Assoicate
Home Depot
10.2018 - 04.2024
- Provided technical support to customers regarding products such as smart home devices, power tools, and appliances, achieving a resolution rate of 80% on technical inquiries.
- Efficiently utilized Home Depot’s POS systems and digital platforms to process an average of 50 transactions daily, ensuring accuracy and customer satisfaction.
- Managed inventory using digital inventory management systems, reducing stock discrepancies by 15% through meticulous tracking and updates.
- Collaborated closely with cross-functional teams to achieve sales targets and operational goals, contributing to a team goal achievement rate of 95%.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05.2025
Associate of Science - Information Systems
Century College
White Bear Lake, MN05.2023
Skills
- Technical Support
- System Administration and Configuration
- Hardware and Software Installation & Troubleshooting
- Network Maintenance and Troubleshooting
- Problem Solving and Team Collaboration
- Documentation and Security
Timeline
Information Systems Support Intern
Graco
04.2024 - Current
Sales Assoicate
Home Depot
10.2018 - 04.2024
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Information Systems
Century College
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