Alicia Sastre
Altamonte Springs,FL
Summary
Focused and dedicated Legal Professional with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Offers broad spectrum of legal services under attorney supervision. Persistent and resourceful problem-solver with excellent research and communication skills. Additional skills have been cultivated in the leadership and management field through personal development and career growth.
Overview
14
14
years of professional experience
Work History
Workflow Coordinator
Integreon
Fargo, North Dakota
10.2023 - Current
- Perform in a team environment to ensure all client concerns and tasks are completed in a timely manner.
- Adhere to the company’s Service Level Agreements when responding to customer concerns.
- Task management and client communication.
Business Manager
Achilles Art Cafe
Orlando, FL
11.2021 - 10.2023
- Staff management, employee retention, hiring and training
- Social media and marketing management
- Advertisements and event planning, coordinating and hosting
- Inventory and budget planning
- Problem solving, risk and conflict management.
Claims Loss Reporting Unit
Progressive Insurance
01.2021 - 07.2021
- High-volume inbound calls documenting auto accident claims involving a variety of scenarios and situations
- Establishes proof of loss by studying documentation and assembling additional information from outside sources
- Documents specific claims by completing and recording forms, reports, logs, and records
- Analyzes insurance claims to prevent fraud
- Prepares reports by collecting, analyzing, and summarizing information.
Legal Assistant / Team Lead
American Retrieval Company
02.2017 - 01.2021
- Legal and Medical Terminology, HIPAA Compliance Training, Proficiency in Microsoft: Word, Excel and Outlook, Proficiency in Various Legal Filing Systems, Proficiency in Generating and Filing Legal Requests and Serving to Opposing Counsel, Proficiency in: Mailing, Scanning, Copying, Faxing and Filing Documents, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Communication, Letter Writing Skills, 50 WPM.
- Assisted in training new employees on company policies and procedures.
- Coordinated with other departments to ensure smooth workflow between teams.
- Organized daily tasks for team members and provided feedback on their performance.
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Ensured compliance with all relevant laws, regulations, and guidelines applicable to the job duties.
- Created reports detailing project status updates for management review.
- Conducted weekly meetings with the team to discuss progress of projects, any issues that may have arisen, and brainstorm solutions as needed.
Legal Assistant / Records Retrieval
Choice Legal, Inc.
09.2015 - 02.2017
- Legal and Medical Terminology, Proficiency in Microsoft: Word, Excel and Outlook, HIPAA Compliance Training, Proficiency in Various Legal Filing Systems, Proficiency in Generating and Filing Legal Requests and Serving to Opposing Counsel, Proficiency in: Mailing, Scanning, Copying, Faxing and Filing Documents, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Communication, Letter Writing Skills, 50 WPM.
Customer Service Representative
Progressive Insurance
05.2015 - 07.2015
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, and Multitasking.
Medical Records Coordinator/Intake Specialist/Document Scanner
Wilkes & McHugh, P.A.
02.2011 - 04.2015
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
- Maintained a database of client records and updated it on a regular basis with new cases and relevant data.
- Provided support to attorneys in preparing case strategies and researching applicable laws and regulations.
- Organized files for easy access when needed for court appearances or other purposes.
- Followed up with clients regularly to ensure that they are informed about the status of their cases.
- Answered incoming calls from potential clients seeking assistance with their legal problems.
- Assisted in scheduling appointments between attorneys and clients as needed.
- Performed administrative tasks such as filing paperwork, copying documents, faxing forms., as required.
- Organized exhibits for trial by preparing materials and supporting documentation.
Education
High School Diploma -
King High School
06.2010
Associate of Science - Legal Studies
Hillsborough Community College
Tampa, FLSkills
- Legal Intake
- Medical Records (Requesting, Reviewing, Trial-Prep)
- Drafting (Subpoenas, Pleadings, Authorizations)
- Legal and Medical Terminology
- Discovery and E-Filing
- Client Interaction and Satisfaction
- Team Management, Supervision
- Networking, Social Media Marketing
- Time Management, Attention to Detail
- Past Caseload History: Personal Injury, MVA, Slip and Fall, Medical Malpractice, Nursing Home Negligence, Worker's Compensation, Product Liability, Mass Tort, Insurance Defense
Timeline
Workflow Coordinator
Integreon
10.2023 - Current
Business Manager
Achilles Art Cafe
11.2021 - 10.2023
Claims Loss Reporting Unit
Progressive Insurance
01.2021 - 07.2021
Legal Assistant / Team Lead
American Retrieval Company
02.2017 - 01.2021
Legal Assistant / Records Retrieval
Choice Legal, Inc.
09.2015 - 02.2017
Customer Service Representative
Progressive Insurance
05.2015 - 07.2015
Medical Records Coordinator/Intake Specialist/Document Scanner
Wilkes & McHugh, P.A.
02.2011 - 04.2015
High School Diploma -
King High School
Associate of Science - Legal Studies
Hillsborough Community College