Paul Behr
Tumwater,WA
Summary
Dynamic Customer Service Specialist with extensive experience at the Secretary of State of Washington, excelling in corporate filings and customer relations. Proven ability to enhance service delivery through effective problem-solving and legal research. Adept at utilizing software tools to streamline processes and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist 2
Secretary of State of Washington
Olympia, USA
07.2023 - Current
- Assisting customers by phone, chat, email and/or via the SOS online filing system, in reviewing and processing various filings across the division in accordance with the laws and statutes of Washington, on behalf of the Corporations and Charities Division with the Washington Office of Secretary of State.
- I’m proficient in explaining the process of corporate filings, apostilles, trademarks, RCW’s and other services we provide.
- I efficiently use a personal computer and applicable software to successfully perform the essential functions of my job.
- I consult weekly with administrative and supervisory staff to determine and define any problem areas such as software and system updates, changes to policy, and improvements to the customer relations team.
- This includes recommending suggestions that call for a resolution to improve the services we provide as an agency, how we convey information to the public, how we resolve disputes, and how we respond to customer inquiries.
- This includes making determinations based on statutes, rules, and division guidelines, whether the organization has met the registration requirements and customer follow up.
Hospital Valet Attendant (Lead)
Towne Park
Spokane, USA
12.2020 - 07.2023
- As the lead valet attendant at Deaconess Hospital. I was responsible for driving, parking and retrieving guest vehicles in a prompt and safe manner.
- This included public interaction and assisting guests in and out of their vehicle during arrival and departure.
- I assisted management in training new hires, organizing and conducting meetings, writing guidance, overseeing and coordinating all activities related to valet parking services.
News Intern
Spokane Public Radio
Spokane, USA
04.2023 - 06.2023
- My job was to review several news leads and selecting one of interest to write a news story.
- This entailed contacting the person who wrote the lead, interacting with members of the public, and requesting a recorded phone interview to gather information.
- This often consisted of monitoring and tracking updated information that pertains to keeping the public informed and updated.
Legislative Intern
Washington State Senate
Olympia, USA
01.2023 - 03.2023
- This internship allowed me to work alongside legislative staff members to learn first-hand about public policy, building professional skills, and learning how we serve the citizens of Washington State in various capacities.
- This entailed conducting legislative research on public policy, constituent correspondence via phone, email, and in-person meetings, tracking and summarizing proposed legislation while maintaining non-partisan conduct.
Law Clerk Intern
Washington State | Office of the Attorney General
Seattle, USA
10.2018 - 03.2019
- As a law clerk, I worked collaboratively with legal assistants and attorneys in preparing court and legal documents for the Department of Social & Health Services.
- The agency provides legal representation to children and minors while tracking parental rights and guardianships.
- Some of my tasks included performing legal research, memorizing statutes, data entry and basic office work which included mail sorting, archiving closed court cases and other documents.
Education
Bachelor of Arts - Journalism, Political Science
Eastern Washington University
Cheney, WA06.2023
Associate Degree of Applied Science - Legal Assistant
Renton Technical College
Renton, WA06.2019
Skills
- Customer relations
- Corporate filings
- Legal research
- Data analysis
- Softwares proficiency
- Customer relationship management
Extracurricular Activities
Chairperson of the Employee Recognition Program Column writer for division newspaper
References
- Tyrone Bradley, Customer Service Supervisor, 253-209-1184
- Jeremy Mayo, Front Counter Supervisor, 307-699-3866
- Louis Lindstrom, Senate Intern Advisor, 360-786-7451
Timeline
Customer Service Specialist 2
Secretary of State of Washington
07.2023 - Current
News Intern
Spokane Public Radio
04.2023 - 06.2023
Legislative Intern
Washington State Senate
01.2023 - 03.2023
Hospital Valet Attendant (Lead)
Towne Park
12.2020 - 07.2023
Law Clerk Intern
Washington State | Office of the Attorney General
10.2018 - 03.2019
Bachelor of Arts - Journalism, Political Science
Eastern Washington University
Associate Degree of Applied Science - Legal Assistant
Renton Technical College