Operations Manager with a proven track record at Raising Cane's, excelling in team leadership and operational efficiency. Skilled in inventory management and problem-solving, I have driven improvements in service speed and guest satisfaction, consistently enhancing performance and fostering a motivated team environment.
Work History
Operations Manager
3 Months
Raising Cane's | 08.2026 - Current
Directed daily restaurant operations to maintain service speed, food quality, and guest satisfaction.
Supervised crew performance, coached shift leaders, and reinforced standards across front- and back-of-house teams.
Managed scheduling, labor controls, and shift coverage to support efficient staffing levels.
Monitored inventory, product ordering, and stock rotation to reduce waste and maintain readiness.
Reviewed sales trends and operational results to identify process improvements and workflow gaps.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Restaurant Manager
2 Years 8 Months
Raising Cane's | 12.2023 - 08.2026
Directed daily restaurant operations to maintain speed, accuracy, and guest satisfaction.
Trained team members on service standards, safety procedures, and food preparation.
Monitored food quality, cleanliness, and sanitation compliance across all work areas.
Resolved guest concerns quickly to protect service consistency and brand standards.
Coordinated cash handling, register accuracy, and closing procedures for accountability.
Certified Trainer
2 Years 3 Months
Raising Cane's | 09.2021 - 12.2023
Trained new crew members on Raising Cane's service standards, kitchen procedures, and station readiness.
Demonstrated proper food safety, sanitation, and cleanliness practices during daily operations.
Instructed team members on chicken finger prep, drive-thru flow, and order accuracy.
Reinforced brand standards through consistent coaching on hospitality and customer service.
Crew Member
1 Year 3 Months
Mcdonalds | 04.2020 - 07.2021
Produced quality orders in a timely manner
Served guests while maintaining positive customer experience
Resolved guest conflicts to ensure guest satisfaction upon departure.