PAUL BIGLEY
Austin,Texas
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply Number years of experience to new professional challenges with growth-oriented organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recovery Program Director
Heartwood Recovery
Austin, TX
08.2023 - 05.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
Admissions Specialist
BRC Healthcare
Manor, TX
04.2023 - 08.2023
- Perform insurance screening and classification of services provided to new residents
- Verify insurance benefits of prospective clients, and coordinate with UR department for new clients initial UR calls
- Negotiate financial agreements and payment plans,
- Coordinates transportation for incoming residents
- Works closely with Executive directors of all BRC family programs in regular communication of prospective admissions and coordination of such,
- Demonstrate sales ability and high-quality customer service skills
HOUSING MANAGER/ RECOVERY COACH
DRIFTWOOD RECOVERY CENTER
10.2021 - 04.2023
- Daily meetings with the clinical team to discuss the clients current trajectory and how to best align the recovery/clinical services as best as possible
- Oversee or help clients with daily life skills with the intention to find a meaningful role's unique to each individual client
- Help clients with life management tasks, such as planning and budgeting
- Establish and maintain relationships with other community agencies and organizations to help each clients individual path to community integration
- Establish and oversee administrative procedures to meet objectives set by senior management and the leadership team
- Prepare and maintain records and reports, such as budgets, personnel records and training manuals
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible
- Provide treatment recommendations within the Promises network of treatment centers
- Assist with client retention by supporting current clients as requested
- Research and expanded knowledge of addiction and treatment programs and facilities to provide relevant and useful information to prospective clients
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Performed patient services, such as answering telephone and assisting patients with financial and medical questions.
ADMISSIONS SPECIALIST
PROMISES/ THE RIGHT STEP
10.2020 - 09.2021
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
- Streamlined communication between various departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.
RECOVERY COACH
DRIFTWOOD RECOVERY CENTER
08.2018 - 09.2020
- Ensured all areas of the organization met expectations and needed to help make the company a loving and safe place to recover
- Review and evaluate client's progress in relation to measurable goals described in the clients individualized treatment and care plan
- Participate in daily client conceptualization staff meetings
- Weekly one on one individual sessions to review and discuss treatment goals and help to incorporate the skills learned in
- Lead group sessions.
OPERATIONS MANAGER
ELEVATIONS HEALTH
Buda, TX
10.2016 - 08.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Program Manager of Residential Services
Anchor West
Austin, TX
06.2012 - 10.2016
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
Education
AUSTIN COMMUNITY COLLEGE
Austin, Tx12.2018
HIGH SCHOOL DIPLOMA -
SANDIA HIGH SCHOOL
Albuquerque, NM05.2005
Skills
Working experience with CRM systems (Salesforce,
Kipu, Ritten)
Strong communication skills (both written and verbal)
Ability to work effectively in a team
Problem-solving and critical thinking
Strong work ethic and reliability
Adaptability and willingness to learn new things
Leadership and management skills
Certification
Peer Recovery Support Specialist (PRSS)
References
- Zach Plyler, Director Of Admission, (512) 739-5766, Zplyler22@gmail.com
- Jacob Umanzor, Clinical Director, (512) 619-4882, jumanzor@driftwoodrecovery.com
- Eric Button, Senior National Business Development, (512) 419-8686, ebutton@burningtree.com
Timeline
Recovery Program Director
Heartwood Recovery
08.2023 - 05.2024
Admissions Specialist
BRC Healthcare
04.2023 - 08.2023
HOUSING MANAGER/ RECOVERY COACH
DRIFTWOOD RECOVERY CENTER
10.2021 - 04.2023
ADMISSIONS SPECIALIST
PROMISES/ THE RIGHT STEP
10.2020 - 09.2021
RECOVERY COACH
DRIFTWOOD RECOVERY CENTER
08.2018 - 09.2020
OPERATIONS MANAGER
ELEVATIONS HEALTH
10.2016 - 08.2017
Program Manager of Residential Services
Anchor West
06.2012 - 10.2016
AUSTIN COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
SANDIA HIGH SCHOOL