Paul Boots

• Managed daily operations of service department and parts inventory to enhance efficiency.
• Oversaw staff training, ensuring compliance with company standards.
• Coordinated service scheduling to maximize technician productivity and customer satisfaction.
• Implemented process improvements to streamline repair workflows, reducing turnaround time.
• Analyzed performance data to identify enhancement opportunities in service department.
• Ensured safety protocol adherence within service areas and repair shop.
• Monitored resource usage across departments for optimal employee and material efficiency.
• Delivered corporate training on lead generation, motivational tools, and best practices.

• Led service team to deliver exceptional customer support and vehicle maintenance.
• Managed service operations, ensuring efficient workflows and timely vehicle repairs.
• Collaborated with sales department to align service offerings with customer needs.
• Analyzed service metrics to identify trends and enhance operational efficiency.
• Established measures and expectations, guiding personnel in meeting service objectives.
• Oversaw recruitment of customer service personnel, conducting interviews for prospective candidates.
• Provided mentoring to junior staff on managing challenging customer interactions.
• Resolved escalated customer issues promptly, utilizing effective problem-solving skills.

• Achieved cost savings by developing functional solutions to complex problems.
• Exceeded customer satisfaction through creative problem-solving techniques.
• Recognized for delivering exceptional customer service.
• Collaborated with cross-functional teams to meet project objectives and deadlines.
• Utilized various software tools to streamline processes and enhance performance.
• Identified customer needs promptly, addressing inquiries efficiently.
• Completed day-to-day duties accurately, ensuring operational excellence.
• Demonstrated strong problem-solving skills by resolving issues effectively.

Served as Service Director at World of Ford, leading establishment of new dealership in Chantilly.
Coordinated ordering of essential parts and specialized factory tools for successful launch.

• Functioned in diverse capacities as Technician and Service Advisor.

• Diagnosed vehicle issues using advanced diagnostic tools and equipment.
• Performed routine maintenance, including oil changes, tire rotations, and brake pad replacements.
• Repaired and replaced faulty parts to ensure optimal vehicle performance.
• Educated customers on maintenance practices and service recommendations.
• Trained junior technicians on automotive repair best practices.
• Executed minor maintenance services, including gasket replacements, coolant flushes, and tune-ups.
• Conducted driveability tests post-repair to verify vehicle functionality.
• Tested critical automotive systems such as brakes, steering, suspension, transmission, and engine performance.