Paul Carey
Ft. Lauderale,FL
Summary
Dedicated professional with a strong background in customer service and team supervision. Skilled in cash handling and problem-solving, consistently ensuring high-quality service and team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
McDonald's
Ft. Lauderdale FL
05.2024 - Current
- Supervised team members during peak hours, ensuring efficient service and adherence to quality standards.
- Trained new employees on operational procedures and customer service best practices..
- Conducted daily safety checks to ensure compliance with health regulations and standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
McDonald's
Fort Lauderdale, FL
09.2023 - 05.2024
- Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Maintained cleanliness of dining area and kitchen, promoting a positive dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Handled multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
High School Diploma -
South Plantation High School
Plantation, FLSkills
- Operational efficiency
- Financial record keeping
- Customer service
- Sales and upselling
- Team leadership
- Staff training and development
- Policy enforcement
- Operational troubleshooting
- Problem-solving
- Clear Communicator
- Flexible schedule
Timeline
Shift Leader
McDonald's
05.2024 - Current
Crew Member
McDonald's
09.2023 - 05.2024
High School Diploma -
South Plantation High School