Rachel Dillinger
Dutch Bros
Loveland
4
years of professional experience
Dynamic Shift Leader with a strong focus on team leadership, problem-solving, and customer service. Proven track record in fostering positive team environments and implementing safety processes.
Work History
Shift Leader
8 Months- Conducted regular quality checks on beverages and food items for consistency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Shift Leader
1 Year 2 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that reduced wait times during peak hours.
- Resolved customer inquiries and complaints promptly to foster positive experiences.
- Coordinated team schedules to optimize labor costs while meeting operational demands.
- Assisted in onboarding new employees, providing essential training on procedures and systems.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Server
1 Year 2 Months- Accurately processed customer orders using point-of-sale system.
- Adapted quickly to changing menu items and customer preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
3 Months- Delivered exceptional customer service to enhance dining experiences.
- Assisted in food and beverage preparation, ensuring quality standards.
- Collaborated with kitchen staff to expedite meal service during peak hours.
- Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
Cashier
5 Months- Processed customer transactions efficiently at checkout, ensuring accuracy and speed.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Cash handling
Team leadership
Customer service focus
Problem-solving
Operational efficiency
Creative problem solving
Flexible availability
Operational improvements
Safety compliance
Timeline
Shift Leader
Dutch Bros
12.2025 - CurrentRead More
Shift Leader
7 Brew
09.2024 - 11.2025Read More
Server
Skyline Chili
07.2023 - 09.2024Read More
Server
Traditions of Deerfield
04.2023 - 07.2023Read More
Cashier
Tj Maxx Dept Store
10.2022 - 03.2023Read More
Loveland Highschool
High School Diploma
Read More