Paul Cisneros
La Mirada,CA
Summary
Dynamic hospitality professional with extensive experience at ETA Cocktail, excelling in customer service and suggestive selling. Proven ability to enhance guest experiences and drive repeat business through effective communication and teamwork. Recognized for strong multitasking skills, managing high-volume events while maintaining a welcoming atmosphere and ensuring operational efficiency. Effective in establishing relationships with sales reps and customers, knowledgeable in products being brought in and sold.
Overview
9
9
years of professional experience
Work History
Bartender
The Greyhound Bar & Grill
12.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Assistant Event Coordinator
ETA Cocktail
10.2021 - 12.2023
- Established strong relationships with industry professionals, expanding network and opportunities for collaboration.
- Evaluated post-event feedback from attendees or clients to identify areas of improvement for future endeavors.
- Facilitated smooth communication between artists, management teams, venues, sponsors to guarantee successful collaborations throughout projects.
- Secured and organized frequent jazz musician performances at ETA.
Manager
ETA Cocktail
10.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with sales reps while sourcing products for the bar.
- Organized events for sales representatives to feature their new products on menus.
Bartender
ETA Cocktail
07.2017 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barback
ETA Cocktail
07.2016 - 07.2017
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Delivered food to customers at bar and tables.
Prep Worker
ETA Cocktail
04.2016 - 07.2016
- Developed proficiency in various knife skills, enabling efficient ingredient preparation for diverse menu items.
- Utilized multitasking abilities to manage multiple tasks simultaneously without compromising on quality or accuracy.
- Prioritized cleanliness throughout daily activities by consistently sanitizing prep surfaces before and after each task.
- Collaborated with bar staff to create unique cocktail garnishes.
Door Host
ETA Cocktail
02.2016 - 05.2016
- Enhanced guest experience by providing a warm welcome and efficient check-in process.
- Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
- Ensured compliance with local laws and regulations related to alcohol consumption, identification checks, and safety protocols.
- Maintained a safe and welcoming environment by addressing any conflicts or disputes in a professional manner.
Education
N\A - Music Education
Pasadena City College
Pasadena, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Hospitality service expertise
- Suggestive selling
- Sales expertise
- Wine and liquor expertise
- Hospitality and accommodation
- Fast learner
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
The Greyhound Bar & Grill
12.2023 - Current
Assistant Event Coordinator
ETA Cocktail
10.2021 - 12.2023
Manager
ETA Cocktail
10.2021 - 12.2023
Bartender
ETA Cocktail
07.2017 - 12.2023
Barback
ETA Cocktail
07.2016 - 07.2017
Prep Worker
ETA Cocktail
04.2016 - 07.2016
Door Host
ETA Cocktail
02.2016 - 05.2016
N\A - Music Education
Pasadena City College
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