Paul Conrad Jr.
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
03.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Rural Mail Carrier
United State Postal Office
05.2023 - 11.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Bus Driver
Montgomery Transit
08.2018 - 05.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
Certificate of Completion - Radio And Television Broadcasting
H. Councill Trenholm State Community College
Montgomery, AL09.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Money handling abilities
- Data Entry
- Problem Resolution
- Customer Relations
- Safety practices
- Passenger Safety
- Prioritization
- Observation
- Dependability
Timeline
Customer Service Representative
Foundever
03.2024 - Current
Rural Mail Carrier
United State Postal Office
05.2023 - 11.2023
Bus Driver
Montgomery Transit
08.2018 - 05.2023
Certificate of Completion - Radio And Television Broadcasting
H. Councill Trenholm State Community College
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