Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Store Manager
Petco Animal Supplies Stores Inc.
Selden
09.2016 - 03.2017
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Responsible for leading and motivating a team to achieve sales goals, ensuring the store's operational standards, and maintaining a positive and pet-friendly environment.
Provide daily care for a variety of animals in store including dogs, cats, and small mammals, ensuring their physical and emotional well-being.
Monitor animal behavior and health, reporting any concerns to veterinary staff and assisting with medical treatments as directed.
Store Manager
Jiffy Lube
08.2014 - 09.2016
Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints
Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products
Responsible for budgeting, sales forecasts, P/L performance, etc
As well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc
Troubleshoot and coordinate the on-going maintenance of the POS system
Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals
Confront unacceptable performance, hold teammates accountable, and utilize appropriate teammate performance management techniques when necessary
Provide safety, security, and environment leadership for all store personal with thorough knowledge of lockout/tagout procedure, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance
Assistant Store Manager / Acting Store Manager
CVS
01.2012 - 10.2013
Handle and account for daily cash and receipts
Provide first-rate customer service to ensure positive client relations and repeat business
Monitor REGIS to account for and control store inventory
Hold weekly team meetings to keep staff updated on store numbers and to set new goals
Hire and monitor the training of new staff members
Instill a culture of mutual respect, and high performance amongst staff
Promote individual strengths to build stronger, more effective teams
Supervised and assisted staff in the set-up and merchandising of a brand new store
Directed and supervised the remodel of a store according to corporate guidelines
Store Manager
Advance Auto Parts
12.2004 - 08.2011
Selected, hired, and trained new staff
Handled and accounted for daily receipts, sales, and special orders
Controlled store inventory on a weekly, as well as yearly basis
Set and achieved individual and team goals
Followed corporate directives and planning to ensure goals were set and met with regularity
Assessed P&L statements for profitability increases, and bonus awards
Assisted District Manager by traveling and training peer store managers
Qualified potential new managers by utilizing pre-management assessments -- GMAP: General Manager Assessment Program
Supervised annual inventories (REGIS) for stores in the absence of District Manager
PT Sales / Store Manager
Pep Boys Automotive
06.1992 - 12.2004
Hired as part-time sales associate; promoted to Parts Manager; promoted to Store Manager
Provided excellent client service, via phone and in person, ensuring positive customer relations
Achieved individual and team goals as set by corporate officers
Utilized automotive knowledge to ensure customer satisfaction and repeat business
Controlled store inventory on a weekly and annual basis
Collaborated with service department to maintain continual accuracy on automotive repairs
Hired and trained new staff members
Handled daily receipts of in-store sales and special orders
Education
Associate of Arts - Business
Suffolk Community College
01.1995
Trade School Certificate - Automotive
Suffolk County BOCES
01.1992
Skills
Problem solving
Inventory management
Team leadership
Customer service
Staff scheduling
Interpersonal skills
Retail inventory management
Flexible schedule
Interests And Special Recognition
Store Manager of the Year 2010, Advance Auto Parts, Award received for highest sales dollars, comps, and controllable profits in the district.
Riverhead Raceway Hall of Fame, 2011, Honor received for running a successful pit crew, and for time and dedication to the sport.
Long Island Cares, Recognition for raising over 1,000 pounds of food for their fundraiser.
Award Certificates and Letters of Thanks, Received from public and private groups for sponsoring car wash fundraisers.