Paul Drain
Rockwall,TX
Summary
Dynamic manager with a proven track record at the United States Post Office, excelling in staff development and compliance monitoring. Successfully implemented efficient systems at Classic Carpet Cleaning, enhancing customer relations and operational effectiveness. Skilled in motivating teams and maintaining high standards of service delivery, ensuring client satisfaction and operational excellence.
Overview
35
35
years of professional experience
Work History
Manager in Charge
United States Post Office
04.1994 - 11.2025
- Assisted in daily operations to ensure efficient workflow and task completion.
- Supported team members by learning core processes and safety protocols.
- Adapted quickly to new tools and systems for operational tasks.
- Maintained organization of work area to promote safety and efficiency.
Owner/Operator
Classic Carpet Cleaning
03.1991 - 04.1994
- Managed daily operations, ensuring high-quality carpet cleaning services for residential and commercial clients.
- Developed and implemented efficient scheduling systems to optimize service delivery and customer satisfaction.
- Trained and mentored new staff on cleaning techniques and equipment usage, fostering a skilled workforce.
- Oversaw inventory management, maintaining adequate supplies of cleaning materials and equipment for seamless operations.
Education
High School Diploma -
Corsicana High School
Corsicana, TXGeneral Studies
Navarro College
Corsicana, TXBusiness Management
Angelo State University
San Angelo, TXSkills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Kaizen trained
- Safety specialist trained
- Team building
Timeline
Manager in Charge
United States Post Office
04.1994 - 11.2025
Owner/Operator
Classic Carpet Cleaning
03.1991 - 04.1994
High School Diploma -
Corsicana High School
General Studies
Navarro College
Business Management
Angelo State University