Paul Fenner
Azusa, CA,CA
Summary
Driven Area Operations Manager with a proven track record at DI Overnight, enhancing operational efficiency and customer satisfaction. Expert in performance analysis and interpersonal communication, successfully managed financials and boosted team productivity. Skilled in transportation management and staff supervision, consistently achieving and surpassing company goals.
Overview
12
12
years of professional experience
Work History
Area Operations Manager
DI Overnight
2019.11 - 2024.04
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Owner
PMF Delivery
2012.07 - 2019.10
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Whitcomb High School
Glendora, CA06.1983
Skills
- Performance Analysis
- Excellent interpersonal skills
- Operational Efficiency
- Knowledge of performance tracking
- Transportation Management
- Staff Supervision
Timeline
Area Operations Manager
DI Overnight
2019.11 - 2024.04
Owner
PMF Delivery
2012.07 - 2019.10
High School Diploma -
Whitcomb High School
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