PAUL FOSTER
WEST PARK,FL
Summary
Proven Customer Service Representative with a track record of excellence at Waste Management Services, adept in handling high call volumes with a positive and effective approach. Skilled in active listening and computer proficiency, I excel in resolving customer concerns, enhancing satisfaction levels, and improving customer relations with a focus on critical thinking and efficient problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Waste Management Services
04.2014 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration
DeVry University
Tinley Park, IL12-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Waste Management Services
04.2014 - Current
Bachelor of Science - Business Administration
DeVry University
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