Kristen Kittle
Littleton,CO
Summary
Friendly server with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Italian Fine Dining
Oliver's Italian
Greenwood Village, CO
10.2023 - Current
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Promoted additional menu items or special offers as appropriate.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Matched wines with menu items and guest preferences.
Fine Dining Server
Famous Steak House
Castle Rock, CO
06.2023 - 03.2024
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Matched wines with menu items and guest preferences.
- Provided guests with information about menu items, made suggestions and took orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server Trainer, Hiring Lead
Hops N Drops
Highlands Ranch, CO
11.2022 - 06.2023
- Responsible for monitoring applications for all positions excluding management positions
- Conducts first interview and also is responsible for orientation and onboarding for new hires
- Trains all new servers
- Writes the schedule for all FOH positions including Mixo, Host and Expo
Server Trainer
The Viewhouse
Littleton, CO
03.2019 - 10.2022
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
Server
Applebee's Neighborhood Grill & Bar
Littleton, CO
05.2006 - 02.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Arts - Psychology
University of Colorado At Denver
Denver, COAssociate of Arts - Psychology
Arapahoe Community College
Littleton, COSkills
- Effective Customer Upselling
- High-Volume Dining
- Buffet Setup and Takedown
- New Employee Mentoring
Certification
- Tips certification updated 2022
Timeline
Italian Fine Dining
Oliver's Italian
10.2023 - Current
Fine Dining Server
Famous Steak House
06.2023 - 03.2024
Server Trainer, Hiring Lead
Hops N Drops
11.2022 - 06.2023
Server Trainer
The Viewhouse
03.2019 - 10.2022
Server
Applebee's Neighborhood Grill & Bar
05.2006 - 02.2019
Bachelor of Arts - Psychology
University of Colorado At Denver
Associate of Arts - Psychology
Arapahoe Community College
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