Shwe Lak

wine knowledge, POS, hospitality, problem solving

• Performed opening and closing duties such as setting up the dining area, restocking supplies
• Followed health safety guidelines when preparing and serving food products
• Provided exceptional service to high volume of daily customers
• Operated POS terminals to input orders, split bills and calculate totals
• Having wine knowledge and provides drink suggestions to customers based on their preferences.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures

• Greeted guests upon arrival and escorted them to their assigned tables
• Provided menus, explained daily specials, and answered questions about menu items
• Took orders for food and beverages in a professional manner
• Remained calm and outgoing personality even in rush hours
• Checked back with customers to ensure satisfaction with each course

• Greeted guests and provided menus
• Monitored dining room for cleanliness and proper set-up at all times
• Responded efficiently to guest inquiries and complaints in a professional manner
• Accurately recorded orders on cash register and point-of-sale system
• Provided excellent customer service to ensure satisfaction