Open To Work
Paul Graves
Fort Worth,TX
Work Preference
Summary
Results-driven dispatcher with expertise in route planning and dispatch software. Proven ability to streamline operations and enhance customer service while ensuring compliance and timely delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Night Dispatcher
Saddle Creek Logistics
Fort Worth, TX
03.2022 - 12.2023
- Coordinated and optimized nightly dispatch processes to uphold delivery schedule adherence.
- Analyzed vehicle location data via GPS tracking systems to streamline route planning and execution.
- Communicated effectively with drivers to provide real-time updates and support.
- Managed shipment documentation to maintain compliance and accuracy in reporting.
- Monitored real-time logistics data to ensure timely dispatch of shipments.
Night Supervisor
Quickway Carriers
Fort Worth, TX
06.2019 - 12.2023
- Supervised nightly operations, ensuring efficiency and adherence to safety protocols.
- Coordinated staff schedules, optimizing workforce allocation for peak performance.
- Implemented process improvements, enhancing workflow and reducing operational delays.
- Trained new team members on operational procedures and safety regulations.
- Monitored multiple Dairy plants and milk routes for ontime deliveries.
- Oversaw multiple drivers abiding all DOT regulations
- Obtained certification for drug testing and observation.
Dispatcher/Driver Manager
Ark
Fort Worth, TX
01.2019 - 03.2022
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Finding loads for 3 owner operators,Input loads and financial payment.
- Obtain permits and follow Dot regulations.
Driver and Transport Manager
Summit Trucking
Dallas, TX
04.2017 - 01.2019
- Managed daily transportation operations, ensuring timely delivery and compliance with regulations.
- Coordinated logistics schedules to optimize route efficiency and reduce operational costs.
- Trained and mentored new drivers on safety protocols and company policies.
- Implemented process improvements to enhance fleet management and vehicle maintenance strategies.
- Analyzed performance metrics to identify areas for operational enhancement and cost savings.
- Developed training programs that increased driver compliance with safety standards and regulations.
- Collaborated with cross-functional teams to streamline communication between dispatch, drivers, and clients.
- Led initiatives to adopt technology solutions for tracking shipments and improving customer service responsiveness.
- Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance.
Driver Manager/Load Planner
Robert Heath Trucking
Dallas, TX
01.2013 - 03.2017
- Managed driver scheduling to optimize delivery efficiency and reduce operational delays.
- Oversaw compliance with federal regulations, ensuring all drivers adhered to safety standards.
- Mentored new drivers, providing training on company policies and best practices for safe driving.
- Analyzed performance data to identify trends, implementing strategies for continuous improvement.
- Coordinated communication between drivers and dispatch, resolving issues promptly to enhance service quality.
- Developed and maintained relationships with clients to ensure high levels of customer satisfaction.
- Implemented technology solutions for real-time tracking and reporting of driver performance metrics.
- Led team meetings focused on operational challenges, fostering a culture of collaboration and accountability.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
Education
High School Diploma -
Trinity High School
Euless, TXTexas Christian University
Fort Worth, TXSkills
- Dispatch software
- Route planning
- Incident reporting
- Geographical expertise
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Prioritizing calls
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop mileage tracking spreadsheets.
- Documented and resolved violation driver hours which led to finding other drivers to finish route.
Certification
DOT Training - 10years
Languages
English
Professional Working
Interests
- Volunteer Travel
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy participating in wood working for overall physical and mental well-being
Timeline
Night Dispatcher
Saddle Creek Logistics
03.2022 - 12.2023
Night Supervisor
Quickway Carriers
06.2019 - 12.2023
Dispatcher/Driver Manager
Ark
01.2019 - 03.2022
Driver and Transport Manager
Summit Trucking
04.2017 - 01.2019
Driver Manager/Load Planner
Robert Heath Trucking
01.2013 - 03.2017
High School Diploma -
Trinity High School
Texas Christian University