Paul Greer
Customer Service Representative
Gilbert,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Baylor Scott & White Medical Center
Irving, TX
10.2022 - 12.2022
- Called insurance companies and navigated through multiple online systems to ascertain pertinent information regarding policies and payment benefits for patients.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Appointment Scheduler
Urology Clinic
Edina, MN
01.2022 - 07.2022
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained customer records with timely and accurate database updates.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Enrollment Specialist
Robert Half
Minneapolis, MN
12.2020 - 12.2021
- Presented insurance products to clients to meet needs and discuss financial investment and return on investment.
- Researched and resolved issues related to applications and enrollment from Brokers, Sales, and Customer Service; communicates findings to necessary parties.
- Reviewed daily/weekly data cleansing report to update member policies to maintain data integrity.
- Assisted members, brokers, sales with basic enrollment and payment processing requests/inquiries.
- Complied with regulatory and Medica requirements to protect the confidentiality, integrity, and security of all protected health information and financial files
Systems Specialist
Springfield Clinic
Springfield, IL
07.2017 - 11.2020
- Setup trials, demonstrations, and in-services with sales and vendor representatives for new and on ongoing procedures.
- Served as a liaison for the physicians and staff to implement new equipment while negotiating pricing with vendors.
- Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
- Facilitated surgery schedules for new patients, diagnostic assessments and procedures.
Reconciliation Specialist
H. D. Smith
Springfield, IL
02.2016 - 07.2017
- Ensured invoices are received timely on all products with a cost of $5,000 or greater.
- Inputted statement information, reconciled accounts and resolved discrepancies.
- Managed all payments processing, invoicing and collections tasks.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
Inventory Specialist
St. John’s Hospital
Springfield, IL
04.2014 - 02.2016
- Ordered inventory for case specific product to be used in the cardiovascular cath lab.
- Weekly counted products to ensure an adequate amount of stock.
- Monthly checked for expiration dates on product inventory.
- Made weekly calls to product providers to ensure timely delivery of the inventory.
Senior Claims Examiner
Blue Cross Blue Shield
Springfield, IL
08.2013 - 03.2014
- Examined medical insurance claims to determine where refunds are to be sent.
- Processed and reprocessed claims to ensure accuracy.
- Identified cases with processing deficiencies or requiring higher-level support and coordinated management.
- Reviewed specific and aggregate claims and consulted with clients to assess completeness and compliance.
Cardiovascular Technician
Memorial Medical Center
Springfield, IL
02.2000 - 08.2013
- Pulled femoral sheaths from the groin area and held direct pressure.
- Recorded blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Prepared equipment and positioned patients for invasive procedures, etc.
Education
Bachelor of Science - Criminal Justice
Everest College
Mesa, AZ03.2013
Associate of Science - Criminal Investigation
Everest University
Mesa, AZ05.2010
Some College (No Degree) - Psychology
Benedictine University
Springfield, ILSome College (No Degree) - Music Education
Tennessee State University
Nashville, TNMaster of Science - Biblical Counseling
Liberty University
Lynchburg, VASkills
- Microsoft Office
- Purchasing and inventory management
- Insurance billing
- Planning and coordination
- Problem resolution
- Security systems
- Customer service experience
- Excellent communication
- Organizational and time management
- High level of accuracy and attention to detail
- Computer and knowledge of database and relevant software programs
Certification
- Special Training in First Aid and CPR
- CRCST Sterilei Processing in Healthcare
Timeline
Insurance Verification Specialist
Baylor Scott & White Medical Center
10.2022 - 12.2022
Appointment Scheduler
Urology Clinic
01.2022 - 07.2022
Enrollment Specialist
Robert Half
12.2020 - 12.2021
Systems Specialist
Springfield Clinic
07.2017 - 11.2020
Reconciliation Specialist
H. D. Smith
02.2016 - 07.2017
Inventory Specialist
St. John’s Hospital
04.2014 - 02.2016
Senior Claims Examiner
Blue Cross Blue Shield
08.2013 - 03.2014
Cardiovascular Technician
Memorial Medical Center
02.2000 - 08.2013
Bachelor of Science - Criminal Justice
Everest College
Associate of Science - Criminal Investigation
Everest University
Some College (No Degree) - Psychology
Benedictine University
Some College (No Degree) - Music Education
Tennessee State University
Master of Science - Biblical Counseling
Liberty University
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