Paul Hamons
Fort Worth,TX
Summary
Accomplished Service Advisor at Jeffrey’s Automotive, leveraging strong computer skills and excellent communication to enhance customer satisfaction. Proven ability to manage multiple priorities and collaborate effectively, resulting in streamlined operations and reduced vehicle downtime. Recognized for attention to detail and a goal-oriented mindset, consistently exceeding service expectations.
Overview
17
17
years of professional experience
Work History
Service Advisor
Jeffrey’s Automotive
04.2021 - Current
- Maintained customer records and service history using dealership management software.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Participated in training sessions to stay updated on automotive technologies and services offered.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Manager/Bartender
Buffalo Brothers Studio East
03.2010 - 08.2021
- Managed bar inventory, including ordering supplies and tracking usage for optimal stock levels.
- Trained and supervised junior bartenders in service techniques and cocktail preparations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Service Technician
National Tire and Battery
08.2008 - 03.2010
- Diagnosed mechanical issues and performed repairs on various tire brands and models.
- Conducted routine maintenance checks to ensure vehicle and equipment safety standards.
- Utilized diagnostic tools to identify problems and recommend appropriate solutions
- Collaborated with team members to streamline workflow and improve
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Automotive Technology - Automotive
Lincoln Tech
Grand Prairie, TX08.2008
Skills
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Experienced using hand tools and power tools to get a job done quickly and efficiently
- Goal-oriented mindset
Timeline
Service Advisor
Jeffrey’s Automotive
04.2021 - Current
Manager/Bartender
Buffalo Brothers Studio East
03.2010 - 08.2021
Service Technician
National Tire and Battery
08.2008 - 03.2010
Automotive Technology - Automotive
Lincoln Tech
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