Paul Harper
Barberton,OH
Summary
Accomplished Manager with a proven track record at Roto-Rooter and Blind and Sons enhancing operational efficiency and employee performance. Expert in problem-solving and team leadership, demonstrated through the successful implementation of a sales-focused training program at Blind And Sons. Skilled in operations management and staff training, consistently achieving and surpassing goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Roto-Rooter
Medina, OH
11.2023 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to improve.
Plumbing Technician/ Manager
Blind And Sons
Barberton, OH
10.2010 - 11.2023
. Started as a full service plumbing technician.
.Worked up to managing the department. Overseeing personnel, truck inventory, projects, and training.
.Implemented a training program focusing on sales. Adding options and letting the customer choose the options for them.
Education
Diploma -
Northwest High School
Canal Fulton, OHSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Management
- Employee Motivation
- Goal Setting
Certification
.Canton Journeyman Lisc
.State of Ohio Backflow Lisc
.
Timeline
Operations Manager
Roto-Rooter
11.2023 - 05.2024
Plumbing Technician/ Manager
Blind And Sons
10.2010 - 11.2023
Diploma -
Northwest High School