Motorcycle restoration is my passion I recently stepped down from my position as Vice President of the VME (Vintage Motorcycle Enthusiasts) club in order to pave the way for a new generation of leadership
Paul Henderson
Burden,WA
Summary
Proven Quality Assurance Specialist with a track record of enhancing product quality at BLR Aerospace through meticulous testing and regulatory compliance. Excelled in customer service at Genie Industries - Terex, boosting satisfaction through empathetic client relations and technical expertise. Known for analytical thinking and a detail-oriented approach, consistently surpassing performance metrics.
Overview
36
36
years of professional experience
Work History
Quality Assurance Specialist
BLR Aerospace
08.2010 - 07.2020
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Field Representative
Genie Industries - Terex
11.1984 - 07.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Skilled at working independently and collaboratively in a team environment.
Education
Redmond High School
Redmond, WA01-1981
Skills
- Finished Product Inspection
- Functional Testing
- Technical Documentation
- Warehouse Operations
- Heavy Machinery Operation
- Quality SOPs Development
- Regulatory Compliance
- Customer Service
- Detail Oriented
- Analytical Thinking
Numerous Team Member of the month awards in addition to Team Member of the Year award
Over the span of 26 years with Genie Industries, I had many opportunities to demonstrate my hard work and leadership by example. My team mates nominated me for many Team Member of the Month awards. The most memorable award being the Team Member of the Year.
Interests
Timeline
Quality Assurance Specialist
BLR Aerospace
08.2010 - 07.2020
Customer Service Field Representative
Genie Industries - Terex
11.1984 - 07.2010
Redmond High School
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