Paul Iorio
Wellington
Summary
Dynamic District Manager specializing in multi-unit operations and team development. Proven track record in driving sales growth and enhancing guest satisfaction through strategic coaching and operational excellence across diverse restaurant locations.
Overview
35
35
years of professional experience
Work History
Market Manager, Operations Coach
Little Caesars
Tulsa
08.2018 - 06.2025
- Responsible for brand management and revenue growth through planning, direction setting, operational focus, financial results management, coaching of in-restaurant leaders, and employee development for a group of multi-unit restaurant leaders within a specified geographic area.
- Strong commitment to guest satisfaction when interacting with others.
- Responsible for 13 locations, along with their General Managers with a total staff of 200.
- Oversee profit, sales, and guest count growth for assigned geographic area.
- Works with General Managers (GMs) in assigned areas to develop and execute growth plans.
- Managing GMs to ensure cost controls, including food and paper, labor, and operating supplies.
- Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved.
- Hires, trains and develops General Managers and Restaurant Managers and proactively builds bench strength for future management needs.
- Develops and executes people plan for the assigned area which reflects high standards through bench and succession planning, consistent mentoring, feedback and people development.
District Manager
PAPA JOHN’S
Santa Monica
01.2009 - 01.2018
- Responsible for the overall management of company operations for 6 Papa John’s Pizza locations, 6 General Managers and a staff of 160, as well as customer service, pizza quality, store profitability, marketing and talent coaching.
- Grew sales from $3M per year to $3.3M per year in the economically challenged high desert area.
- Oversee overall operations and profitability, including food quality and safety, restaurant cleanliness, employee relations, customer satisfaction, labor law compliance and restaurant profitability.
- Made integral business decisions and collaborated with franchise owners regarding sales and marketing strategies, including menu pricing.
- Develop restaurant management teams, coach and mentor managers.
- Deliver performance evaluations and salary increases.
- Ensure General Managers effectively manage labor costs and respond to sales fluctuations.
- Respond to emergencies. Institute plans to safeguard against recurrences.
District Manager
NOTHING BUNDT CAKES, INC.
Manhattan Beach
01.2010 - 01.2012
- Responsible for the management of company operations, 2 General Managers and 27 employees for this Operating Partner for NBC Enterprises.
- Grew sales from $312,000 per year to $624,000 per year over 2-year period.
- Took active role driving new customers to the bakery with the implementation of new programs including live events marketing and B2B activities.
- Oversee hiring and training for new bakery managers.
- Provide ongoing mentorship, performance evaluations, salary reviews and employee development.
- Drive guest satisfaction and develop plans to address customer service actions before the guest leaves the bakery.
- Complete store inspections and ensure all equipment is in proper working order.
- Develop action plans for needed improvements.
General Manager
BROOKSTONE
Ventura
01.2008 - 01.2009
- Managed seasonal store in the Pacific View Mall.
- Hired and trained a staff of 10 employees.
Internet Sales Manager
LINCOLN MERCURY
West Palm Beach
01.2006 - 12.2006
- Managed the sales and selection of automobiles on the Internet site, providing support to customers regarding features, financing and the scheduling of appointments.
Branch Manager
FEDEX / KINKO’S
Boynton Beach
01.2005 - 01.2006
- Oversaw Profit and Loss for $2M revenue business, ensuring balanced management of costs and expenses.
- Led 25 employees in implementing training programs for Kinko’s business, focusing on FedEx systems and business operations.
General Manager
RENTWAY
Stuart
01.2001 - 01.2003
- Led business strategy and direction for a rental company with $1.5M in revenue, managing 8 employees, increasing the amount of signed lease agreements and customer satisfaction by 50%.
Area Supervisor / Managing Partner
McDonald’s CORPORATION
Seattle
01.1990 - 01.1999
- Managed business operations ($10.8M in revenue) and 250 employees across 7 McDonald’s franchises.
- Created business and marketing plans to support revenue targets.
- Accountable for budgeting and financial performance.
Assistant Marketing Coordinator
McDonald’s CORPORATION
Seattle
01.1990 - 01.1999
- Created and implemented local marketing campaigns and coupon programs to drive revenue.
- Partnered with school administrators and other local institution leaders.
Vendor Consultant
McDonald’s CORPORATION
Seattle
01.1990 - 01.1999
- Consulted with owners on transitioning 45 U.S. McDonald’s franchises to corporate ownership, ensuring smooth handover and operational continuity.
- Developed business plans, marketing strategies, and budgets to support franchise objectives and drive growth.
Education
Bachelor of Arts - Business Administration
St. Leo’s College
St. Leo, FLORIDAGeneral Manager, District Manager Training -
Papa john’s UNIVERSITY
General Manager Training -
McDonald’s UNIVERSITY
Skills
- Project management
- Business and marketing strategy
- Account management
- Inventory control
- Management and leadership
- Team development
- Talent coaching and training
- Customer service
Timeline
Market Manager, Operations Coach
Little Caesars
08.2018 - 06.2025
District Manager
NOTHING BUNDT CAKES, INC.
01.2010 - 01.2012
District Manager
PAPA JOHN’S
01.2009 - 01.2018
General Manager
BROOKSTONE
01.2008 - 01.2009
Internet Sales Manager
LINCOLN MERCURY
01.2006 - 12.2006
Branch Manager
FEDEX / KINKO’S
01.2005 - 01.2006
General Manager
RENTWAY
01.2001 - 01.2003
Area Supervisor / Managing Partner
McDonald’s CORPORATION
01.1990 - 01.1999
Assistant Marketing Coordinator
McDonald’s CORPORATION
01.1990 - 01.1999
Vendor Consultant
McDonald’s CORPORATION
01.1990 - 01.1999
Bachelor of Arts - Business Administration
St. Leo’s College
General Manager, District Manager Training -
Papa john’s UNIVERSITY
General Manager Training -
McDonald’s UNIVERSITY