Paul Kellem Jr.
Cocoa
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Cigna
06.2024 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Facilitated communication between hospital departments.
- Liaised between hospital departments to facilitate effective communication.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
Customer Service Representative
ResultsCX
12.2022 - 02.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Sales Representative
T-Mobile
01.2020 - 12.2022
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Increased sales by an average of $[x] per day
- Established personal connections with customers, exceeding customer service expectations
Sales Associate
Foot Locker
06.2015 - 01.2020
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Built rapport with clients by providing quality customer service and problem solving
- Streamlined inventory management to eliminate the need for stock replenishment
Education
Business Communication -
Eastern Florida State College
Cocoa, Florida05.2020
Skills
- Customer service
- Communication skills
- Computer literacy
- Guest services
- Microsoft word
- Microsoft excel
- Leadership
- Case management
- First aid and safety
- Client safety and first aid
- Insurance practices
- Patient care
Certification
- FIREFIGHTING Training - 2022-2023
- EMT Training - 2021-2022
Timeline
Patient Care Advocate
Cigna
06.2024 - Current
Customer Service Representative
ResultsCX
12.2022 - 02.2024
Sales Representative
T-Mobile
01.2020 - 12.2022
Sales Associate
Foot Locker
06.2015 - 01.2020
Business Communication -
Eastern Florida State College