Paul Kennedy
Nekoosa,Wi
Summary
Experienced IT professional with proven track record in critical thinking and problem-solving in fast-paced environments. Skilled in facilitating user support and managing hardware and software issues for seamless operations and client satisfaction. Eager to leverage expertise in a new role in my home state of Florida
Overview
2
2
years of professional experience
Work History
IT Technician
Sand Valley Golf Resort
Nekoosa, Wisconsin
06.2024 - Current
- Maintenance and Deployment of Endpoint devices
- Department inventory and invoicing, department logistics and inventory up keep
- Endpoint security (Policy deployment/Development, VPN support, Anti-Virus Installations)
- Workstation setup and deployment
- M365 Enterprise Support
- Microsoft admin center and user management
- Active Directory (General Maintenance, Policy installments, domain organization, account creation)
- Network troubleshooting within a UniFi Environment both physically and remotely within resort residences and offices
- General technician support for users both on and off site as well as 24\7 on call duties for all levels of support
- Maintenance of all resort servers. Including both physical and HyperV based VM's
- Responsible for support on all software used within resort environment (Agilysys Versa PMS, Agilysys InfoGenesis POS, YellowDog, etc)
- Responsible for all technical maintenance of cash recycle machines, working with Glory Global
Count Team Member
Ho-Chunk Gaming Nekoosa
Nekoosa, Wisconsin
08.2023 - 06.2024
- Class 3 Gaming License
- High Security Environment
- Gaming Device Maintenance and Security
- Computer and Tech Support, Operated the daily drop sequence that would combine all our data for the given day in a single report for the Finance team.
- Developed strong relationships with cross-functional teams to improve coordination and facilitate smooth operations between departments.
- Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
- Optimized workspaces for maximum productivity, maintaining a clean, organized, and efficient count room environment.
Cyber Security Intern
Wildcard Corporation
Stevens Point, Wisconsin
11.2023 - 05.2024
- STIG Compliance and NIST Framework Implementation
- Security Compliance
- SEIM monitoring and development/implementation of our Wazuh SEIM
- Data Manipulation
- Linux Installation and Operation (Red Hat Linux, Arch Linux)
- Ansible, automation and configuration management, playbook creation
- Kubernetes
- Docker
- Cloud development with AWS and Google cloud service environments
- Cloud Security and development
- Python (Primarily used for Docker applications and data manipulation)
- Worked to improve M365 and Google service support with our tech team
Assistant Administrator
Village of Port Edwards
Port Edwards, Wisconsin
02.2023 - 07.2023
- Local Government
- End Point Security (VPN and Anti-Virus maintenance and deployment)
- Technical and User Support (Responsible for on site support for members of the administration)
- Managed multiple administrative projects including wage surveys, park improvement plans and city security/surveillance improvement
Education
No Degree - Cyber Security
Mid-State Technical College
Wisconsin Rapids, WI05.2024
High School -
Nekoosa High School
Nekoosa, WI05.2022
Skills
- Technical troubleshooting
- Proficiency in M365 Products at enterprise
- Proficient in using macOS, Windows, and Linux environments
- Hardware and software diagnostics
- 24/7 on call dependability
- Network system maintenance
- Inventory management and logistics expertise
- Budget oversight in tech operations
- Customer and end user support
- Collaborative team building
Awards
Selected as the Sand Valley Rising Star in September of 2024 for General and Administrative
Timeline
IT Technician
Sand Valley Golf Resort
06.2024 - Current
Cyber Security Intern
Wildcard Corporation
11.2023 - 05.2024
Count Team Member
Ho-Chunk Gaming Nekoosa
08.2023 - 06.2024
Assistant Administrator
Village of Port Edwards
02.2023 - 07.2023
No Degree - Cyber Security
Mid-State Technical College
High School -
Nekoosa High School
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