Paul Kukla

• Led operations for a new IPFS division concentrating on direct carrier and wholesale business.
• Expanded IPFSD's annual premium finance to $200 million.
• Oversaw monitoring processes to track and analyze business results.
• Led professional growth initiatives for Operations Associates to achieve high personal accomplishments.
• Directed operational efforts for launching new products and services, created supportive methods and processes, facilitated prompt rollouts.
• Oversaw implementation of policies to ensure timely delivery of quality products and services within budget.
• Identify opportunities for technological advancements in operations to exceed customer expectations consistently.
• Partnered with Sales to design and execute initiatives driving increased market penetration.
• Oversee underwriting processes for new customers according to company policies and procedures.
• Analyzed branch goals and financial reports to identify trends.
• Formulated operational plans to align with sales growth strategies.
• Handled loan underwriting processes ensuring IPFSD results.
• Represented IPFSD to assess potential changes and decisions in Acceptance and Collections departments.
• Facilitated discussions through various platforms to assess production and propose improvements.

Served in different capacities within IPFS.

• Operations Manager - IPFSDirect 12/20 - 5/23
• Account Executive Team Lead 8/16 - 12/20
• Sr Account Executive 11/15 - 8/16
• Account Executive 9/13 - 11/15
• Collections Representative 3/2013-9/2013

• Managed territories handling roughly $300 million in annual insurance premiums financing.
• Increased volume by 15.41% and profitability by 13.45%.
• Oversaw day-to-day account operations for 200+ insurance agents, enhancing Agent/Insured interactions.
• Coordinated with processing, customer service, collections, accounts receivables, IT and legal departments to collect necessary documents.
• Checked co-workers’ quotes, ensuring adherence to policies and procedures, up to a value of $3 million.
• Conducted budget reporting on a weekly, monthly, quarterly, and annual basis.
• Monitored employee professional growth progress.
• Fostered repeat business through trustworthy recommendations.