Summary
Overview
Work History
Education
Skills
Timeline
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Paul Kuzner

Macomb,MI

Summary

Accomplished Pharmacy Manager and Owner with a proven track record at Rite-Aid Pharmacy and Bloch Sav-Mor Drugs, enhancing patient care through expert medication therapy management and patient education. Excelled in regulatory compliance and pharmacy operations management, fostering a customer-centric environment that significantly increased patient loyalty and satisfaction. Demonstrates exceptional leadership and workflow optimization skills, ensuring efficient prescription fulfillment.

Overview

36
36
years of professional experience

Work History

Pharmacy Manager

Rite-Aid Pharmacy
01.2008 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.

Pharmacy Owner

Bloch Sav-Mor Drugs
03.1998 - 01.2008
  • Utilized advanced technology systems to streamline record-keeping and prescription management tasks.
  • Ensured compliance with federal, state, and local regulations through diligent monitoring of internal processes.
  • Improved employee retention rates by creating a supportive work environment that encouraged professional development.
  • Established a welcoming atmosphere within the pharmacy, promoting accessibility and approachability among patients.
  • Increased repeat business from satisfied customers through attentive service delivery.

Pharmacy Manager

Bloch Sav-Mor Drugs
Macomb, MI
03.1994 - 03.1998
  • Developed policies and procedures for effective pharmacy management.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Pharmacist

Kmartcorp
Sterling Heights, MI
08.1988 - 03.1994
  • Maintained appropriate drug records and completed reports as necessary.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.

Education

Bachelor of Science - Pharmacy

Wayne State University
Detroit, MI
05.1988

Skills

Patient education and counseling

Prescription Verification

Workflow Optimization

Pharmacy operations management

Regulatory Compliance

Immunizations

Medication Therapy Management

Insurance Billing

Timeline

Pharmacy Manager

Rite-Aid Pharmacy
01.2008 - Current

Pharmacy Owner

Bloch Sav-Mor Drugs
03.1998 - 01.2008

Pharmacy Manager

Bloch Sav-Mor Drugs
03.1994 - 03.1998

Pharmacist

Kmartcorp
08.1988 - 03.1994

Bachelor of Science - Pharmacy

Wayne State University

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Paul Kuzner