Paul Lies
Kansas City,MO
Summary
Results-driven General Manager with a proven track record of building and leading high-performing teams. Possessing a strong foundation in operations, customer service, and financial management, I excel at building relationships and driving business growth. Seeking a Carrier Sales Representative position at Ryan Transportation to leverage my strategic thinking, negotiation skills, and problem-solving abilities to contribute to the company's success.
Overview
15
15
years of professional experience
Work History
General Manager
Longboards Wraps And Bowls
06.2015 - Current
- Successfully managed and grew a $1.5M+ annual revenue restaurant through effective leadership, operational efficiency, and customer satisfaction.
- Successfully navigated the challenges of the COVID-19 pandemic, implementing safety protocols, adapting to changing regulations, and maintaining business continuity.
- Developed and mentored a high-performing team of 20-30 employees by providing training, coaching, and leadership, resulting in increased employee retention and productivity.
- Implemented standardized checklists for side work tasks, improving operational efficiency and reducing labor costs by [percentage or amount].
- Cultivated a positive and high-performing workplace culture through open communication, employee recognition, and team-building initiatives.
- Maintained an exceptional 4.7 star customer rating through consistent delivery of high-quality food, exceptional service, and effective complaint resolution.
Delivery Courier
Jimmy John's
01.2010 - 05.2015
- Delivered exceptional customer service by providing timely and accurate deliveries, resolving customer issues, and building rapport with clients.
- Demonstrated strong time management and organizational skills by efficiently managing delivery routes, prioritizing orders, and meeting deadlines.
- Developed excellent problem-solving abilities by adapting to unexpected challenges, such as traffic congestion or incorrect orders, to ensure customer satisfaction.
- Contributed to a fast-paced team environment by collaborating with coworkers to meet customer demands and achieve operational goals.
Education
High School Diploma -
Liberty High School
Kansas City, MO05.2008
Skills
- Microsoft Excel
- Vendor relationship management
- Customer focus
- Communication (verbal and written)
- Interpersonal skills
- Negotiation
Timeline
General Manager
Longboards Wraps And Bowls
06.2015 - Current
Delivery Courier
Jimmy John's
01.2010 - 05.2015
High School Diploma -
Liberty High School
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