Paul Lyles
Mandan,ND
Summary
Innovative, and motivated Residential Support Worker offering AA in Human Services with 16 years of experience working with clients to resolve mental health issues and promote positive living choices. Demonstrates understanding and sensitivity to serving culturally diverse populations. Offers creativity and flexibility on delivery of services. Organized and educated in program administration for high-risk populations.
Overview
18
18
years of professional experience
Work History
Residential Specialist II
Centre Inc.
Mandan, ND
04.2014 - 11.2024
- Observed security measures to keep residents and staff members safe. While helping residents maintain accountability.
- Answered calls and responded to inquiries from various parties using strong active listening while maintaining client confidentiality.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Aid residents in finding local resources.
- Writing detailed reports to be submitted to management, local, state, and federal agencies.
- Assume management duties while on-call during incidents that required direct contact with state and local agencies.
- Help train new staff members.
Direct Support Professional
HIT Inc.
Mandan, ND
04.2007 - 01.2014
- Assisted in the daily functions of five clients in a home setting.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Contributed to case reviews of client status and progress.
- Followed care plan and directions to administer medications.
- Recorded client status progress and challenges in logbooks and reports.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Used approved crisis intervention techniques in emergency situations.
- Organized oral medications for clients following dosage and schedule requirements
- .Attended meetings and trainings necessary for professional development, and as required by the agency and its funding sources.
Education
Associate of Arts - Human Services
Bismarck State College
Bismarck, ND04-2005
Social Work
Minot State University
Minot, NDSkills
- Behavior Monitoring
- Safety Practices
- Conflict Resolution
- Interpersonal oral and written communication
- Daily Living Assistance
- Client Relationship Management
- CPR and First Aid certified
- Ability to work independently
- Comfortable with diverse populations
- Experienced with multidisciplinary team approach
Timeline
Residential Specialist II
Centre Inc.
04.2014 - 11.2024
Direct Support Professional
HIT Inc.
04.2007 - 01.2014
Associate of Arts - Human Services
Bismarck State College
Social Work
Minot State University