Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Paul Matienzo

Belleville

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Associate

Walgreens
Clifton, NJ
10.2019 - 04.2024
  • Mentored and coached other team members to meet daily sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed customer relations and customer service through daily communication and interaction.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.

Barista

Dunkin' Donuts
09.2016 - 10.2019
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every morning.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Cultivated ability to recall customers' names and address each by name.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Arts - Liberal Arts And General Studies

Essex County College
Newark, NJ
09.2011 - 04.2015

High School Diploma - undefined

Belleville High School
Belleville, NJ
09.2007 - 06.2011

Skills

Food preparation and safety

Smoothie making

Exceptional customer service

Soft selling

Beverage preparation

Sandwich preparation

Ordering procedures

Menu memorization

Coffee machinery

Performance improvement

Adaptive and creative

Food preparation

Friendly and outgoing

Additional Information

In typing my WPM is 50.

Timeline

Associate

Walgreens
10.2019 - 04.2024

Barista

Dunkin' Donuts
09.2016 - 10.2019

Bachelor of Arts - Liberal Arts And General Studies

Essex County College
09.2011 - 04.2015

High School Diploma - undefined

Belleville High School
09.2007 - 06.2011
Paul Matienzo