PAUL MATTESON

• Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
• Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.

Collaborated with kitchen staff to ensure timely food delivery during peak hours.

• Adapted quickly to changing menus and specials, providing recommendations to guests.
• Implemented feedback mechanisms from guests to improve service quality and operational efficiency.
• Maintained high standards of cleanliness and sanitation throughout the restaurant, adhering to health department regulations.

• Processed payments accurately using point-of-sale system, ensuring efficient transactions.
• Trained new staff on service procedures, menu items, and cafe standards for consistency.
• Monitored inventory levels and communicated needs to management for effective stock management.
• Developed rapport with diverse clientele through attentive listening skills and genuine interest in their dining experience, creating memorable visits for customers.
• Demonstrated strong teamwork skills by assisting fellow servers in fulfilling their duties when needed, fostering a positive work environment.
• Streamlined communication between front-of-house and back-of-house teams, improving the efficiency of the brunch service process.
• Enhanced customer satisfaction by providing prompt and efficient service during brunch hours.
• Increased upselling success by knowledgeably describing daily specials and promoting additional menu items.
• Improved guest experiences with thorough knowledge of menu offerings, allowing for personalized meal recommendations based on dietary needs or preferences.